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10 Cards in this Set
- Front
- Back
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Innovative forces that include a different set of attributes than those valued by mainstream customers are known as ________ . a. disruptive technologies b. sustainable innovations c. value propositions d. potential dissatisfiers |
a.) disruptive technologies |
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________ refers to the inability of organizations to change as rapidly as the environment. a. Inertia b. Social loafing c. Resilience d. Synergy |
a.) inertia |
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Which of the following is an external driver for change? a. Poor performance b. Structure c. Inertia d. Globalization |
d.) globalization |
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Proactive change refers to: a. a process in which change is initiated in response to some known external threat or opportunity. b. a process in which change is initiated based on some anticipatory event or opportunity on the horizon. c. a process in which small improvements or changes are made to processes and approaches on an ongoing basis. d. a process where change efforts are planned and driven from corporate strategy departments or top-down directives. |
b. a process in which change is initiated based on some anticipatory event or opportunity on the horizon. |
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Which of the following statements best describes incremental change? a. It is a process in which change is initiated based on some anticipatory event or opportunity on the horizon. b. It is a process where change efforts are planned and driven from corporate strategy departments or top-down directives. c. It is a process in which change is initiated in response to some known external threat or opportunity. d. It is a process in which small improvements or changes are made to processes and approaches on an ongoing basis. |
d. It is a process in which small improvements or changes are made to processes and approaches on an ongoing basis. |
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Which of the following statements is true of incremental and transformative change? a. Incremental change faces much greater resistance than transformational change. b. Transformational change is welcomed by most individuals in an organization. c. Most organizations undergo transformative change during stable times. d. Transformational change occurs in response to a major competitive threat in the environment. |
d. Transformational change occurs in response to a major competitive threat in the environment. |
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In the change process, ________ provides the energy necessary for breaking organizational inertia and helps create the motivation for change. a. synergy b. resilience c. dissatisfaction d. differentiation |
c.) dissatisfaction |
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According to John P. Kotter, which of the following is the last step involved in implementing change? a. Communicate the new vision. b. Institutionalize changes in the culture. c. Form a powerful guiding coalition. d. Plan for and create short-term wins. |
b.) institutionalize changes in the cultures |
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Which of the following statements is true of successful change leaders? a. They typically take personal initiative only to move within boundaries. b. They possess the ability to motivate themselves and others. c. They possess the ability to keep the reasons for change strictly confidential. d. They tend to firmly continue with existing power bases and norms. |
b. They possess the ability to motivate themselves and others. |
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Which of the following should be done to combat employees' resistance to change? a. Employees who complain about the change process must be fired. b. Employees who support the change process should be rewarded. c. Management should engage employees in the change process. d. The reasons for change should be kept confidential. |
c. Management should engage employees in the change process. |
