Chap. 2: Global E-Business & Collaboration

Front 1

Transaction Processing Systems (TPS)

Back 1

A computerized system that performs and records the daily routine transaction necessary to conduct business such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping.

Front 2

Management Information Systems (MIS)

Back 2

Summarize and report on the company's basic operations using data supplied by transaction processing systems.

Front 3

Decision Support Systems (DSS)

Back 3

Support more non-routine decision making. Focuses on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.

Front 4

Business Intelligence

Back 4

Contemporary term for data and software tools for analyzing, organizing, and providing access to data to help managers and other enterprise users make more informed decisions.

Front 5

Executive Support Systems (ESS)

Back 5

Address non-routine decisions requiring judgement, evaluation, and insight because there is no agreed on procedure for arriving at a solution.

Front 6

Portal

Back 6

Means through which information is delivered to senior executives. Uses a web interface to present integrated personalized business content.

Front 7

Digital Dashboard

Back 7

Displays on a single screen graphs and charts of key performance indicators for managing a company.

Front 8

Enterprise Applications

Back 8

Systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.

Front 9

Enterprise Systems
also known as
Enterprise Resource Planning (ERP)

Back 9

Integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.

Front 10

Supply Change Management Systems (SCM)

Back 10

Help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can source, produce, and deliver goods and serves efficiently.

Front 11

Interorganizational Systems

Back 11

Systems that make it possible for firms to link electronically to customers and to outsource their work to other companies.

Front 12

Customer Relationship Management Systems (CRM)

Back 12

Provide information to coordinate all the business processes that deal with customers and sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Front 13

Knowledge Management Systems (KMS)

Back 13

Enable organizations to better manage processes for capturing and applying knowledge and expertise.

Front 14

Electronic Business or E-business

Back 14

The use of digital technology and the internet to execute the major business processes in the enterprise.

Front 15

Electronic Commerce or E-commerce

Back 15

The part of e-business that deals with the buying and selling of goods and services over the internet. It also encompasses activities supporting those market transactions, such as advertising, marketing, customer support, security, delivery, and payment.

Front 16

E-government

Back 16

The application of the internet and networking technologies to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government.

Front 17

Collaboration

Back 17

Working with others to achieve shared and explicit goals.

Front 18

Teams

Back 18

They have a specific mission that someone in the business assigned to them. They are often short-lived, depending on the problems they tackle and the length of time needed to find a solution and accomplish the mission.

Front 19

Telepresence

Back 19

An integrated audio and visual environment that allows the person to give the appearance of being present at a location other than his or her true physical location.

Front 20

Microsoft SharePoint

Back 20

The most widely adopted collaboration system for small and medium sized firms that use Microsoft server and networking products. A browser based collaboration and document management platform, combined with a powerful search engine that is installed on corporate drives.

Front 21

Lotus Notes

Back 21

Most widely used collaboration tool. It is an integrated desktop client option for accessing business e-mail, calendars, and applications on an IBM lotus domino server.

Front 22

Information Systems Department

Back 22

The formal organizational unit responsible for information technology services. They are responsible for maintaining the hardware, software, data storage, and networks that comprise the firms IT infrastructure.

Front 23

Programmers

Back 23

Highly trained technical specialists who write the software instructions for computers.

Front 24

Systems Analyst

Back 24

The principal liaisons between the information systems groups and the rest of the organization.

Front 25

Information Systems Managers

Back 25

Leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or data base specialists.

Front 26

Chief Information Officer (CIO)

Back 26

Senior manager who overseas the use of information technology in the firm.

Front 27

Chief Security Officer (CSO)

Back 27

The person in charge of information system security for the firm and is responsible for enforcing the firm's information security policy.

Front 28

Chief Privacy Officer (CPO)

Back 28

The person responsible for ensuring that the company complies with existing data privacy laws.

Front 29

Chief Knowledge Officer (CKO)

Back 29

The person responsible for the firm's knowledge management program. They help design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Front 30

End Users

Back 30

Representatives of departments outside of the information systems group for whom applications are developed.

Front 31

IT Governance

Back 31

Include the strategy and policies for using information technology within an organization. It specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization's strategies and objectives.