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15 Cards in this Set
- Front
- Back
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MaPS 2019 has five core function: (Money and Pension service) MaPS 2019 |
Pensions guidance Debt advice Money guidance Consumer protection Strategy |
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What does (which?) & Citizens advice have in common? |
Has ' super complaint' status? |
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Jenny has complained about the sale of a life policy. For what minimum. Must the firm keep a record of the complaint? |
3 years |
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Sarah made a complaint to a bank and is not satisfied with the response. If she wants to refer the complaint to the financial Ombudsman service, she must do so within the period of the response? |
6 months. |
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Within what time scale must the FCA respond to a super complaint? |
90 days |
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In situations where alternative dispute resolution is being used, which option allows for appeal through the courts? |
Adjustification |
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In summary, in what circumstances is a contract or notice deemed to be unfair? |
The contract or notice it seemed to be unfair if it causes a significant imbalanced in the rights and obligations of the various parties to the contract to the detriment of the consumer. |
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What must be carried out when a firm receives a complaint If it is not resolved within three working days? |
The firmer since you were complaint is investigated by a external person and someone not directly involved in the matter and a complaint. |
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Within what period of time does the FCA expect firms to resolve the majority of complaints? |
8 weeks |
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For how long must rat go to complaints involved in MIFID business be retained by the firm? |
5 years. |
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Within what time limits must a complaint be made to the financial ombudsman service? |
Complaints to the FOS must be made within 6 months of receiving a final response, 6 years of the event that gives rise to the complaint or within 3 years of the time of the complainant should have been become aware. |
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How are investment bonds taxed? |
In particular, they attract into tax at 20% on capital gains, whereas unit trust funds are exempt. |
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In situations where alternative dispute resolution is being used, which option allows for appeal NOT through the courts? |
Arbitration |
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Which organisation is responsible for dealing with complaints to the sale of pension products? |
The financial ombudsman services. The pensions ombudsman service and the pensions advisory service only deal with complaints relating to the administration. |
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The financial services compensation scheme (FSCS) deposits up to how much per person? |
£85,000 per person |
