Technology for the Road Warrior: A Managerial Analysis Essay

1417 Words 6 Pages
For this paper, I will cover technology and solutions for the “road warrior.” A road warrior is an employee who is constantly traveling to different locations to work. Nearly any sizeable company will have employees that need to travel in order to do business. In this paper, I will cover how a company’s IT department can arm a mobile worker with technologies that will allow them to remain connected and efficient in their responsibilities. I will discuss smartphones and cellular technologies as they relate to a mobile work environment, security concerns and solutions, asset management and recovery, and how a company IT help desk can effectively support a mobile worker. I chose this subject for a few reasons: because I am personally very …show more content…
Today, the standard mobile operating system for businesspeople is arguably Apple’s iOS. It offers excellent security features, a strong feature set, an easy to use interface, and built-in support for MDM (mobile device management) solutions (Apple, n.d.).
However, some employees may dislike Apple’s iOS, or might need an app that is not available within Apple’s app ecosystem. To allow for this, many companies offer BYOD (bring your own device) or CYOD (choose your own device) solutions to employees. CYOD offers a pre-approved selection of smartphones to employees that they may choose from. This allows IT departments to offer support for these devices, ensure they are up-to-date and secure, and is less labor-intensive and saves money compared to BYOD solutions. However, BYOD solutions offer near-complete freedom to employees, allowing them to choose almost any device on the market that suits their needs and personal preferences, increasing user satisfaction. In this scenario, the tradeoff is that it will become difficult for the IT department to ensure strong data security on the multitude of different devices that employees will carry. It will also be more difficult for them to offer user support, since nearly every device uses different interfaces and versions of software. Therefore, I would argue that the better solution is CYOD. Given a competitive selection of devices from Android, iOS, and even

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