My First Time Purchasing Flight Ticket At Cheapoair Essay

1012 Words Oct 4th, 2015 5 Pages
TCheapOair is an online travel agency that offers travel services such as flights, hotels, car rentals, and vacation packages. They received many recognition for discounted price in traveling services from famous presses. My very first time purchasing flight ticket at CheapOair was pleasant. I was able to find what I needed within few minutes. Yet second time, on the other hand, was a little rough. The flight that I booked has been canceled, therefore I had to contact the customer service to confirm the other options. First, I was notified about schedule change by voice message on my phone from one of the representative of the organization. In the voice message I received, the sound was cracked from the beginning to the end. I could hardly understand what the message contained. After decided to call customer service, I waited about an hour to get in touch with one of the representatives. He was very nice and kind; but took a long time to look up my schedule information. After he pulled up my information, it took him even longer to find alternative flight options. I was frustrated to wait on him to come back and tell me that he has something for me. Unfortunately, this not only happened to me once but many times. Every time when I had problem with my flight, I received a cracked voice message and it lead to a very long time waiting on the phone. I could not stop comparing CheapOair with another online travel agency, Travelocity, where I purchased my flight previous to…

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