In the eighth edition of Organizational Behaviour by Buchanan and Huczynski it is stated that there are five different internal factors which affect individuals within organisations, those are as follow; learning, personality, communication, perception and motivation. The main factors which affect organisation A are communication and motivation. There are several reasons mentioned by Buchanan and Huczynski as to why communication is at the focal points to understanding the behaviour of organisations, it is stated ‘communication affects organisational performance and individual career prospects’ (Buchanan and Huczynski, page 222, 2010), this is indicating that where there is a good flow of communication i.e. there is contact verbally over the
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The main form of communication within organisation A is between support staff and service users, the support staff set up weekly meetings with residents to discuss any issues or any difficulties. This form of communication has its barriers too, out of the above mentioned barriers the biggest barrier is cultural diversity, service users are from different background and different upbringings which affects the way the service team deliver their services, some residents have issues which when talking about them causes them to get angry and aggressive whereas on the other hand some may have issues which causes them depression when discussed. That is why it is important for service providers to communicate in such a manner that residents don’t feel disheartened or sad. This can also be avoided through effective communication. Maureen Guirdham (2002) offers advice on improving communication. He has mentioned four simple formulas: face to face, reality checks, place and time, emphatic listening. Organisation A uses Maureen Guirdham’s formula; emphatic listening by seeing ‘things from the other persons point of view’ (Buchanan and Huczynski, page 230. 2010) helping them ‘decode the message the way they might decode it’ (Buchanan and Huczynski, page 230. …show more content…
Motivation of employees can be achieved in many ways either through monetary benefits or appraisals from managers appreciating good work. Highly motivated individual and staff have an ability to take care of business proficiently and effectively, bringing about higher productivity, expanded income, cost savings and satisfied employees and entrepreneurs. Employees and staff with low motivation tend to work slower, without respect for profitability or effectiveness, and end up costing the business money. Theories of motivation based on drives and needs are known as content theories, because drives and needs are part of our common mental luggage, this is understood in the works of Abraham Harold Maslow, he argued that self- actualisation is ‘our ultimate goal’ (Buchanan and Huczynski, page 292. 2010). ‘Self- actualisation is the desire for personal fulfilment to develop one’s potential, to become everything that one is capable of becoming’ (Buchanan and Huczynski, page 292. 2010). Maslow’s hierarchy is shown in a pyramid with nine sections split into as follows; self- actualisation, freedom of inquiry and expression, transcendence, aesthetics, to know and to understand, esteem, affiliation, safety, biological Maslow argued that self- actualised people are rare, and that creating conditions for us to develop our capabilities to this extent was a challenging task, he also argued that these needs are organised in a
The main form of communication within organisation A is between support staff and service users, the support staff set up weekly meetings with residents to discuss any issues or any difficulties. This form of communication has its barriers too, out of the above mentioned barriers the biggest barrier is cultural diversity, service users are from different background and different upbringings which affects the way the service team deliver their services, some residents have issues which when talking about them causes them to get angry and aggressive whereas on the other hand some may have issues which causes them depression when discussed. That is why it is important for service providers to communicate in such a manner that residents don’t feel disheartened or sad. This can also be avoided through effective communication. Maureen Guirdham (2002) offers advice on improving communication. He has mentioned four simple formulas: face to face, reality checks, place and time, emphatic listening. Organisation A uses Maureen Guirdham’s formula; emphatic listening by seeing ‘things from the other persons point of view’ (Buchanan and Huczynski, page 230. 2010) helping them ‘decode the message the way they might decode it’ (Buchanan and Huczynski, page 230. …show more content…
Motivation of employees can be achieved in many ways either through monetary benefits or appraisals from managers appreciating good work. Highly motivated individual and staff have an ability to take care of business proficiently and effectively, bringing about higher productivity, expanded income, cost savings and satisfied employees and entrepreneurs. Employees and staff with low motivation tend to work slower, without respect for profitability or effectiveness, and end up costing the business money. Theories of motivation based on drives and needs are known as content theories, because drives and needs are part of our common mental luggage, this is understood in the works of Abraham Harold Maslow, he argued that self- actualisation is ‘our ultimate goal’ (Buchanan and Huczynski, page 292. 2010). ‘Self- actualisation is the desire for personal fulfilment to develop one’s potential, to become everything that one is capable of becoming’ (Buchanan and Huczynski, page 292. 2010). Maslow’s hierarchy is shown in a pyramid with nine sections split into as follows; self- actualisation, freedom of inquiry and expression, transcendence, aesthetics, to know and to understand, esteem, affiliation, safety, biological Maslow argued that self- actualised people are rare, and that creating conditions for us to develop our capabilities to this extent was a challenging task, he also argued that these needs are organised in a