Technology Implementation
The Integrated Clinical User Experience (ICUE) was created by UnitedHealth Group (UHG) as a platform to house the medical and behavioral health services information into one central delivery system to improve the member and user experience (UnitedHealth Group [UHG], n.d.). The ICUE system includes a traditional authorization component, a program management section, and an area focused on benefit and access information. According to UHG (n.d.), the implementation of the ICUE system enabled the standardization of clinical and documentation processes across all lines of business improving the cost and quality of care.
Teamwork
The ICUE system is known as an integrated single access site used by most of the clinical …show more content…
Autonomy is defined by Marquis and Huston (2015) as a “freedom of choice” (p.76) and includes the informed consent of the member to grant the access of certain behavioral health records to others. As much of the clinical staff around the world can access the patient care data within the ICUE system, protections must be implemented to secure the patient’s privacy and ensure the autonomy of the member is not …show more content…
Misuse of the patient information or patient record can not only lead to termination for the offender but can cause harm to the patient as well (UHG, n.d.). In addition, a significant breach of confidentiality can bring fines as well to both the offender and the organization (United States Department of Health and Human Services, n.d.).
Violation Prevention
The UHG organization provides several layers of security to protect access to patient protected information, including multiple passwords as well as a security card and a token that displays a new passcode every 20 seconds. All three of the security access tools must be used collectively each time the system is accessed as a means to protect the member and avoid harm. Another opportunity utilized by UHG to minimize breaches of confidentiality and patient privacy is by limiting the access of the staff to the minimal amount of patient information necessary to complete the assigned tasks.
References
Atac, A., Kurt, E., & Yurdakul, E. (2013). An overview to ethical problems in telemedicine technology. Procedia-Social and Behavioral Sciences, 103, 116-121.
The Integrated Clinical User Experience (ICUE) was created by UnitedHealth Group (UHG) as a platform to house the medical and behavioral health services information into one central delivery system to improve the member and user experience (UnitedHealth Group [UHG], n.d.). The ICUE system includes a traditional authorization component, a program management section, and an area focused on benefit and access information. According to UHG (n.d.), the implementation of the ICUE system enabled the standardization of clinical and documentation processes across all lines of business improving the cost and quality of care.
Teamwork
The ICUE system is known as an integrated single access site used by most of the clinical …show more content…
Autonomy is defined by Marquis and Huston (2015) as a “freedom of choice” (p.76) and includes the informed consent of the member to grant the access of certain behavioral health records to others. As much of the clinical staff around the world can access the patient care data within the ICUE system, protections must be implemented to secure the patient’s privacy and ensure the autonomy of the member is not …show more content…
Misuse of the patient information or patient record can not only lead to termination for the offender but can cause harm to the patient as well (UHG, n.d.). In addition, a significant breach of confidentiality can bring fines as well to both the offender and the organization (United States Department of Health and Human Services, n.d.).
Violation Prevention
The UHG organization provides several layers of security to protect access to patient protected information, including multiple passwords as well as a security card and a token that displays a new passcode every 20 seconds. All three of the security access tools must be used collectively each time the system is accessed as a means to protect the member and avoid harm. Another opportunity utilized by UHG to minimize breaches of confidentiality and patient privacy is by limiting the access of the staff to the minimal amount of patient information necessary to complete the assigned tasks.
References
Atac, A., Kurt, E., & Yurdakul, E. (2013). An overview to ethical problems in telemedicine technology. Procedia-Social and Behavioral Sciences, 103, 116-121.