Hca/230 Essay

639 Words Mar 9th, 2012 3 Pages
Associate Level Material
Communication Process Worksheet

Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.

1. Briefly describe the misunderstanding, including the setting and the people involved.
My last employment was in a factory and there were miscommunications all the time on the production line. There was an instance with one of my co-workers about who was assigned to fill on the line that day. My co-worker and I had words because as filler, you are paid more money. The morning schedule showed that I was supposed to fill for the first two hours and then we would switch, but she did not want to do the other job that
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My perception was that I was to do the job assigned to me for the designated amount of time and it was sabotaged by my co-worker because she did not want to do her job assignment.
The situation affected our communication not only in our working environment but also in our personal relationship. It caused a sense of mistrust and anger toward my co-worker, which made working together awkward and tense.

4. After reflecting on your misunderstanding and analyzing it with what you have learned this week, what did you learn about the communication process?
I have learned that I was exhibiting self-fulfilling prophecy and halo effect, attribution error, and projection on to my co-worker about the situation. This was not the first time we have had a disagreement about the same issue and my past resentments and anger seem to seep over into the current situation. We are of different races and to some extent, racial discrimination played a part in how I reacted to the emotions I was feeling in the heat of the moment. I also projected stereotypical behavior of white verses black and let that guide my emotions. I have learned since, that it is my own perception of what transpired that day and my co-worker did not deliberately set out to cause me anguish from our misunderstanding. We have resolved our differences by one, I no longer work with at the same company and two; we talked out our feelings about what

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