Engagement is a crucial part in social work because it is when first impressions are established. This is very likely to define how a client sees their social worker, if they trust them or not, if they will be completely open and honest or if they will refrain from divulging specific details. The social worker must also not dismiss this step as unimportant for their role, as key factors that may be present could assist them to identify if they are unable to work with a client professionally. Sometimes personal biases may interfere and it is best to identify these early on. In this stage, it is crucial a social worker refrains from asking closed-ended questions. Questions should rather be open ended and allow the client to elaborate in their
