Critical Thinking: Case Manager Interview
According to the World Bank (2014), the United States spent 17.9% of its gross domestic product on healthcare in 2012. In dollars, this represents approximately $3.8 trillion spent in this country on healthcare. This astronomical figure might be acceptable if the country enjoyed the best health outcomes in the world; however, according to the World Health Organization the United States health system ranks 37th of the surveyed countries worldwide (Colorado State University-Global Campus, 2014). This is one reason many managed care organizations offer case management to achieve optimal wellness for their members while reducing costs. The following information comes from the unique perspective of a case manager …show more content…
Duffy of the Sacramento Society for the Blind, was happy to answer questions for this interview. Duffy, case manager for years before his promotion to director of the society, explained his role of case manager as unique and complex. He explained clients came to the society via referral from physicians and managed care organizations. Duffy stated, “My role was to conduct intakes, assess clients for services, offer and schedule into need specific services, and follow up on progress. In addition, I served as a point of contact for all incoming clients and referrals, as well as an ombudsman for currently enrolled clientele” (P. Duffy, personal communication, December 18, 2014). The Sacramento Society for the Blind, established in 1954, began as a volunteer service of the Lions Club of America. The society established itself as a private 501(c) (3) nonprofit in the same year. Since then, the society has become a nationally recognized agency and the only rehabilitative teacher center in northern California (Sacramento Society for the Blind, 2014). The society is now in its 60th year of serving blind and low vision residents of Sacramento and the surrounding
According to the World Bank (2014), the United States spent 17.9% of its gross domestic product on healthcare in 2012. In dollars, this represents approximately $3.8 trillion spent in this country on healthcare. This astronomical figure might be acceptable if the country enjoyed the best health outcomes in the world; however, according to the World Health Organization the United States health system ranks 37th of the surveyed countries worldwide (Colorado State University-Global Campus, 2014). This is one reason many managed care organizations offer case management to achieve optimal wellness for their members while reducing costs. The following information comes from the unique perspective of a case manager …show more content…
Duffy of the Sacramento Society for the Blind, was happy to answer questions for this interview. Duffy, case manager for years before his promotion to director of the society, explained his role of case manager as unique and complex. He explained clients came to the society via referral from physicians and managed care organizations. Duffy stated, “My role was to conduct intakes, assess clients for services, offer and schedule into need specific services, and follow up on progress. In addition, I served as a point of contact for all incoming clients and referrals, as well as an ombudsman for currently enrolled clientele” (P. Duffy, personal communication, December 18, 2014). The Sacramento Society for the Blind, established in 1954, began as a volunteer service of the Lions Club of America. The society established itself as a private 501(c) (3) nonprofit in the same year. Since then, the society has become a nationally recognized agency and the only rehabilitative teacher center in northern California (Sacramento Society for the Blind, 2014). The society is now in its 60th year of serving blind and low vision residents of Sacramento and the surrounding