Citizen Engagement Summary

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On pages 177-178 in The New Public Service: Serving, Not Steering by Janet Denhardt and Robert Denhardt, the authors examines the goals of citizen engagement. The goals of citizen engagement is an important part in public administration because of what it represents.
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The goals of citizen engagement are categorized as either normative or instrumental. Normative focuses on the idea that citizenship and community is important by itself while instrumental focuses on supporting or executing a certain project or policy (Denhardt, 2015, p. 177). According to Catlaw and Rawlings, citizen engagement is considered the appropriate action in a democracy (Catlaw and Rawlings, 2010, as discussed in Denhardt, 2015, p. 177). Citizen engagement

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