Change Management Essay

5979 Words Dec 15th, 2007 24 Pages



ROHAN JAIN Executive Summary

Change management is not a stand-alone process for designing a business solution.
Change management is the processes, tools and techniques for managing the people-side of change. Change management is not a process improvement method. Change management is a method for reducing and managing resistance to change when implementing process, technology or organizational change. Change management is not a stand-alone technique for improving organizational performance. It is important to note what change management is and what change management is not, as defined by the majority of research participants.

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• Changes are not fully implemented.
• Changes are scrapped and cancelled due to the lack of support throughout the organization.
• Divides are created in the organization between 'us' and 'them'.
• The organization builds a history of failed and painful changes.
• Many types of risk are created - risk to the project, to the organization, to the employees involved and to the individuals supporting or chartering the change. • Employees have a solid understanding of why change is happening.
• Employees engage in both the solution and the change.
• Training is used to build knowledge after employees have made the personal decision to support the change.
• Resistance is identified and dealt with early in the process.
• Senior leaders demonstrate their own and the organization's commitment to the change.
• Communications are segmented and customized for different audiences, answering the questions that they care about.
• Momentum is built throughout different areas and levels within the organization.
• Changes are less painful to the organization and to the employees.
• A coalition of support among senior leaders and managers creates momentum throughout the organization.
• Probability of meeting project objectives is increased.
• The organization begins to build a history of successful change, creating a better 'backdrop' for the next change initiative Discussion
Companies must weather a remarkable

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