Harry Denton Case Summary

Improved Essays
Delarks’s new CEO, Harry Denton, has transformed the near bankrupt chain of department stores into a trendy and profitable business full of buying customers. However, in order to arrive at its current success, Denton forced the company through some major changes. Due to a lack of discernment as a new and inexperienced CEO, the longstanding clothing retailer is now facing tremendously low employee morale and the threat of abandonment by key leaders and management personnel. Despite the financial and market gains, the company is experiencing low morale as a result of corporate restructuring and layoffs.

Most of Delarks employees have a negative perception of the company due to psychological contract breach. Before Denton took over as CEO, Delarks
…show more content…
Historically, the company’s leaders considered factors such as tenure, relationship, and performance when making major decisions. During the restructuring under Denton, only an employee’s abilities and capabilities were taken into account. Furthermore, the vice president of human resources was unaware of some of the changes, including the closure of Delarks Madison store. Long standing sales associates were dismissed without warning in order to make room for new salespeople, whose tactics aligned more with the new CEO’s strategy of pushing sales. The employees believed that upper management was looking solely at financial statements to make decisions and treating them as numbers instead of respected …show more content…
The bonus should come in installments so that they are compelled to stay and improve the company. Additionally, all employees should be able to participate in an employee stock program to improve their perception of organizational support. Owning stock in the company will create a sense of company ownership and value to each employee, thereby discouraging associates from quitting their jobs.
To conclude, the new CEO of Delarks made drastic policy changes that caused the company’s greatest asset, its employees, to feel betrayed and undervalued leading to low morale, lack of productivity, and threat of abandonment. This lack of trust can be overcome by increasing communication between employees and management, valuing employee feedback, and allowing employees to benefit from the company’s success. As a result of these changes, the associates will work together effectively, improve productivity, and bring continued success to Delarks in the

Related Documents

  • Improved Essays

    Joe Houston Case Summary

    • 279 Words
    • 2 Pages

    Facts of the Case Joe Houston is paralyzed and uses a motorized wheelchair for mobility. He also uses a van that is equipped and modified for his traveling. He filed suit against Marod Supermarkets, Inc. (“Marod”) after visiting one of its branches – the Presidente Supermarket – and encountering accessibility barriers. Houston claimed that this branch violated Title III of the ADA based on the following barriers: (1) too few accessible parking spaces, (2) no clear path of travel connecting the essential elements (i.e., primary functions) of the supermarket, and (3) restrooms that failed to meet ADA regulations.…

    • 279 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    The employees considered the bonus as a regular part of their pay as they got accustomed to it for many years and when it stopped they revolted. Bent himself doubted the credibility of the plan he implemented (Beer, M., & Collins, E. 2008). The Turnaround Plan As we drill down to identify some of the root causes of what exactly transpired in the Plant which lead to its downfall we find some astonishing facts as how certain core organizational issues were ignored. Communication being the main issue was completely ignored by the management and they did not use a proper communication channel which lead to the employees suspecting the management to play with them.…

    • 755 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Analysis of Lincoln Electric Company’s Culture The Lincoln Electric Company can attribute much of its long lasting success to the organizational structure and culture. The company continues to realize economic and productivity growth, year over year due to their unique company culture. In Arthur Sharplin’s “The Lincoln Electric Company” case study, we are able to analyze how the organic company structure and founder values produced a unique a combination of an outcome-oriented and people-oriented culture. Lincoln Electric Company was founded in 1885 by John C. Lincoln.…

    • 883 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    If an organization aims to be successful, which most do, a crucial part in that success is strong leadership skills and a healthy employee/boss relationship. CEO Jay S. Schottenstein, who runs American Eagle Outfitters is an example of how communication can positively and negative effect an organization. This company uses a classical approach with a downward communication style. There is a lack of attentiveness towards employees but have a high understanding and care for production and clientele. I have personal experience on how corporate communicates and operates with employees because I was employed by this company during high school.…

    • 1317 Words
    • 6 Pages
    Superior Essays
  • Great Essays

    Acquiring an existing firm is easier than establishing a new subsidiary, but it comes with its challenges. Looking at Datasil firm’s case, it is clear that the organization is going through a very tough time. There are problems within various departments as well as in the top management. With the threat of collapse after losing sales, it is important that the root causes of these problems be diagnosed, analyzed and amended to bring the firm back to its feet.…

    • 1998 Words
    • 8 Pages
    Great Essays
  • Superior Essays

    Application of the law to the facts We the legal team for Greene 's Jewelry will assess all the strengths and weaknesses of the proposed argument in court. The lawsuit provides us with the opportunity to introduce different directions for the arguments needed to be made in the courts; from the case laws, regulations, and substantive law. By Utilizing these resources, in the lawsuit against Ms Lawson it is believed that a favorable decision will be made on behalf of Greene 's Jewelry in both cases. Taking a sufficient amount of time to analyze the details of the case we have come to the conclusion that the focal point and the strength of our argument in the lawsuit against Ms Lawson is that she intentionally violated her contract.…

    • 1474 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    JC Penney's Success

    • 384 Words
    • 2 Pages

    Upon assuming the role of JC Penney’s CEO, Ron Johnson confidently accepted the monumental task of reviving retail giant JC Penney’s bottom line and reinventing its stodgy brand (Tuttle, 2013). Determined to succeed, Mr. Johnson quickly replaced members of Penney’s existing executive leadership team with external executives and created an audacious strategy to not only transform the organization, but also the department store retail shopping experience (Tichy, 2014). However, despite an impeccable resume, years of retail experience transforming brands, and a litany of impressive achievements, Mr. Johnson’s tenure at Penney’s was a resounding failure due to his wanton disregard for the three core processes of business (Tuttle, 2013). Mr. Johnson’s most critical mistakes were his unwillingness to understand Penney’s existing culture, reluctance to acknowledge the contributions of current employees, and his…

    • 384 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    I read this article last night, in which a former Apple Store Genius wrote an open letter to Tim Cook. In this letter, he describes how the atmosphere has change during his time there. Apple has always prided itself as a leader in the Customer Experience. Employees were empowered to slow down to make each interaction unique and memorable, and were given the resources to achieve anything and everything. Over the last few year, however, there has been a push to increase numbers.…

    • 291 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    (1) Sun Spots case (10 points). Refer to the case on p. 254 in Daft 6th edition and answer these questions: • What specific steps would you take if you were a senior manager in this situation? Explain why for each step. • Do you consider it motivational and equitable when a substantial part of an employee’s pay is bonus based on company results in a highly uncertain environment? Why?…

    • 1839 Words
    • 8 Pages
    Improved Essays
  • Improved Essays

    Question 3 A. The first factor that is internal to the organization: Haley had told Ron that we both know the employees have been complaining for months, but yesterday and today the talk has been pretty hostile. He wasn’t saying that there is a definite connection between nearly late delivery and the grumbling I heard, but you've got to wonder. Product-quality issues had also been creeping into the work done at Engstrom.…

    • 1269 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    HTE is a 50-year-old family owned business that produces small parts for the aircraft industry. The new president, Harold Barelli wanted to transform HTE. The structure of the organization was very traditional, was supported by a rich organizational culture and the only other president of the company was the founder and owner of the company. During the first 3 years, Harold made several major changes within the company. He had a vision that he displayed throughout the company, yet many employees were not sure in what direction he was taking the organization.…

    • 1097 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The four culture beliefs of Sam’s are respect for the individual, service to our customers, strive for excellence, and act with integrity these help the company stay strong with people. Having respect for employees and its customer is a great way to show that a company not only cares about the money being made but the people contributing. This culture belief started when the company was small as a way to show its employees and customers they are valued. Ways to show respect is by listing to its employees and then being able to communicate back to them the results. Sam’s has a Sundown policy this is when an employee voices their issues to members of management the manager has until the end of the day to give that employee an answer.…

    • 1086 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    I. Introduction Mr. John Clendenin was a stoic leader who led the same way upward as he did downward. He displayed vision and a forward leaning approach that allowed him to identify inefficiencies and implement improvement. He had an innate ability to take a division or an employee and guide them to their potential. It is with this strength that he brought financial success to Xerox, grew his division, and accelerated through its ranks. But with this hard work also came friction and animosity by varying level of managers.…

    • 1542 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Walmart human resource management has many issues that require attention and fix in order to maintain a healthy business. The firm has many gaps, which can be found at some part of its Human Resource management, such as organizational structure, recruitment, selection, retention, training, performance management, compensation, and career development. Wal-Mart must be aware of these gaps because they can cost the company greatly if they do not get the right treatment. However, the company must emphasize on Human Resource Management role in fixing issues and creating value for both employees and business.…

    • 817 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Morgan-Moe’s drug shops have already been facing financial hardships, which have caused the termination of few of their stores in the Midwest. They have already been selling too of the low-level profit items as an alternative to the too profligate products where they gained further cash in. As stated by authors Robbins and Judge, “Work events prompt real or unfavorable anxious reactions, to 115). This which employees’ behaviors and moods predispose them to answer with greater or minor intensity” (2016, P. explanation of affective event’s theory explained how employees could react after hearing of job losses and downsizing across the company (Robbins & Judge, 2016).…

    • 1226 Words
    • 5 Pages
    Improved Essays