I read this article last night, in which a former Apple Store Genius wrote an open letter to Tim Cook. In this letter, he describes how the atmosphere has change during his time there. Apple has always prided itself as a leader in the Customer Experience. Employees were empowered to slow down to make each interaction unique and memorable, and were given the resources to achieve anything and everything. Over the last few year, however, there has been a push to increase numbers. A place that, at one time, strived to create an enriching environment for its employees, is now “a place that leeches and drains everything from their employees.” The former Genius goes on to describe some of the factors that he feels contributed to this. Much
