The Ignition Switch From Hell Case Analysis

Improved Essays
Organizational Culpability

It is mind blowing how one of the Big Three major American automotive companies such as General Motors could neglect such a crucial procedure as reporting a safety issue. Wealth inequality became present, and clear, when the company decided that it would be too costly to immediately fix the problem. Instead, they decided to prioritize their profit over the lives of the individuals, in this case – their customers. The neglect continued for years until they were informed of the first fatal crash. They then tried to cover this up by not investigating it and they still didn’t make the recall until many years later. I believe that their lack of action to resolve the issue is evidence of corruption. When a company is not being transparent with their
…show more content…
By the time the company made the recall, many people had died. Although late is better than never, GM has paid a higher price now a decade later, then they would have if they had made the recall the moment they were aware of the defect. Maybe GM has learned its lesson at last. The book “The ignition switch from hell” that examines the engineering, managerial and supplier relations problems that led to the defective part explains: “General Motors plans to invest $900 million to expand its Warren, Mitch. technical center to accommodate additional resources in engineering and computer technology. In recent years GM invested $130 million for IT innovation at Warren location” (Sullivan, 2015, p.207). This investment will accelerate improvement in employee capability. The story is not over and will not be for a long time because GM still faces injury and death lawsuits from the crashes. GM may have been saved from the government, may be able to pay the fines it owns to avoid prosecution, and may pay settlement fees to members of the one who lost their lives in the crashes but, people do not forget. GM’s reputation will take a while to

Related Documents

  • Improved Essays

    Chevy Cobalt Case Summary

    • 791 Words
    • 4 Pages

    This week we have been assigned the task of evaluating the quality system that was used by General Motors during the recall of the Chevy Cobalt. A switch in an area of the manufacturers design caused the corporation to be in the spotlight unexpectedly. The public wanted answers and GM was deliberate in their approach to settling the matter. This essay will shed light on the perceived quality structure used in this case as well as my thoughts and opinions on whether or not GM used the proper quality system.…

    • 791 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    After reviewing the websites, in particular, the testimonies, my reaction is anger. It amazes no one will take responsibility. I guess, in reality at the time without regulations in place legally no one would have been responsible, however, morally there is no way I believe that the owners Mark Blanck and Isaac Harris did not know what they were doing was wrong, they simply chose greed over humanity and found nothing wrong with working people under terrible conditions, which was par for the course of the time. Following the Triangle Shirtwaist fire over the next few years, sixty regulations were passed. It’s a shame a tragedy like this had to happen for the regulations to pass.…

    • 207 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Purchasing a vehicle is a big decision for many individuals and families. Not everyone desires a vehicle for the same reasons. Some people choose cars for their style and flair while others simply want the vehicle that has the best gas mileage. Still many drivers select their means of transportation based solely on safety standards, specifications, regulations, and reasons. A current fundamental concern in the automobile industry stems from the area of safety and as recent as last November, a major issue with automotive supplier Takata Corp., has won public attention.…

    • 118 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Pinto Fires

    • 129 Words
    • 1 Pages

    Those most effected by the fires are the customers, the company, and the stockholders. The customers are the most effected, since it is their lives that are being endangered by the unsafe vehicles. The company is also effected negatively by their decision not to recall their vehicles. The more deaths that occur before the company acts the worse their companies public image becomes. The lack of a recall also resulted in a massive amount of legal expenses for the company.…

    • 129 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Charles Tucker died on September 1st, 2154. It came as a shock to everyone aboard Enterprise, especially after surviving so many incidents with the Xindi and the other dangers of the Expanse. In the early days of space travel, and even in the early days of the mission, a mechanical accident was considered a real and present danger and a risk the crew would have to take, but after what they had all seen, the idea that a simple equipment malfunction could cause such a talented engineer to lose his life was nearly inconceivable. In the old days, when an accident such as this occurred, one of the engineers or perhaps the weapons officer, would have repaired the equipment, found the obvious cause for its malfunction, and moved on. This was what…

    • 462 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    Pinto Madness Essay

    • 1166 Words
    • 5 Pages

    Ford did just that. Ford Motor Company bought themselves time by continuously finding more things for the National Highway Traffic Safety Administration to look over. By doing so they obtained eight extra years to produce over 3 million cars of the unsafe Pinto. With that being said, in that time frame more and more lawsuits were building up against the Ford Motor Company (Dowie 152). Finally, in 1977 the government implemented Standard 301.…

    • 1166 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    9/11 Informative Speech

    • 580 Words
    • 3 Pages

    After the accident, the authorities had not alerted people for three days, which put thousands at risk. These are only three of the many tragedies that the world has undergone, but all of them taught very important…

    • 580 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    The Challenger Space Shuttle tragedy is one of the most widely studied cases of design negligence in history. Its explosion on January 28th, 1986 was the result of a design flaw in the solid rocket boosters. Problems with the design were detected a long time prior to the launch date, however due to a constraint in time, and pressure from NASA management to maintain its frequent launch schedule, the design was not changed. After the launch failure, investigations into the cause of the explosion were conducted by NASA contractors and the U.S. Government.…

    • 1852 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    1. Train your repair shop team. If customers are coming in or calling your repair shop and are expressing frustration over an incomplete open recall, a sales opportunity may be possible. Specifically, by training your shop team to ask them if they would be interested in trading in their vehicle for another one, it could very well lead to a sale. If the customer expresses interest in making a trade, then the repair shop should refer the customer to the sales…

    • 870 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    On May 12, 2015, an Amtrak train derailed in Philadelphia, Pennsylvania, drawing in the media to cover the story. Media has a way with distributing bits and pieces of information to the public. When media does release information, the information is released in a way that makes viewers or readers perceive something in a particular way. When news surfaced about the derailed Amtrak train, media officials took it upon themselves to start pointing fingers as to why a crash of this magnitude happened.…

    • 761 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Product-Harm Crisis Paper

    • 1125 Words
    • 5 Pages

    Introduction: Product-Harm Crisis In 2009 the Toyota Corporation encountered a major public crisis. Recalls concerning faulty accelerator peddles which resulted in accidents and fatalities challenged Toyota’s reputation and dependability. The event with the fatal crash in 2009 that led to public outcry was the release of the 911 call that was made from the vehicle. Product-harm crisis occurs when an organization’s products are found to be flawed, unhealthy, or perilous.…

    • 1125 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    Even though companies know about the issues within the vehicles, they refuse to take action due to lack of evidence and…

    • 529 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Ford Ethical Dilemmas

    • 1068 Words
    • 5 Pages

    When it comes to the auto industry, one of the largest ethical questions is whether a company can put a dollar amount on human lives. Throughout the history of the automobile industry, there is to be case after case where automotive manufactures try to walk the fine line of using specific parts in a car to try and lower their costs, but also while making the vehicle more dangerous for the passengers. The idea of safety versus cost in the industry has many factors that must be considered to fully understand the ethical dilemmas. Multiple stakeholders are affected by the safety versus cost dilemma. The most important stakeholder in the case of safety versus cost is the customer.…

    • 1068 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    A grand Jury indicted the Ford Motor Company on charges of reckless homicide and criminal negligence that played a part to the death of three teenage girls on August 1978 in Elkhart, Indiana. They were killed in a fiery crash when their Ford Pinto was struck from the rear by a van driver on U.S Highway 33 near Goshen Indiana. Their automobile exploded and burst into flames. The Elkhart County grand Jury argued that Ford Company had previous knowledge that the fuel tank of pinto in which Judy Ulrich, 18; her sister Lynn, 16 and their cousin Donna Ulrich, 18 was hazardous. The grand jury stated that Ford Motor Company “had the legal right to warn the general public," - a legal obligation that ford failed to regulate.…

    • 1821 Words
    • 8 Pages
    Great Essays
  • Great Essays

    Because of this, I believe that they should have been found guilty of criminal homicide in the Ulrich case because they knew that their product was faulty, and because of the fault, three people were killed. 10. Are carmakers these days concerned enough about safety? Why do you think GM failed to address the ignition switch…

    • 2054 Words
    • 9 Pages
    Great Essays