1234 Essay

4684 Words Feb 11th, 2016 19 Pages
San Jose State University

SJSU ScholarWorks
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Management School


Commonalities and differences between service and manufacturing supply chains: Combining operations management studies with supply chain management Ming Zhou
San Jose State University, ming.zhou@sjsu.edu

J. Yi.
Saint Joseph's University, Philadelphia, PA

T. Park
San Jose State University

Follow this and additional works at: http://scholarworks.sjsu.edu/org_mgmt_pub
Part of the Business Administration, Management, and Operations Commons, and the
Organizational Behavior and Theory Commons
Recommended Citation
Ming Zhou, J. Yi., and T. Park. "Commonalities and differences between service and manufacturing supply chains:
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The study of services has lagged the study of manufacturing. When Fred Harvey proposed that services can be standardized and managed systematically, standardization and systematic management had been applied in the manufacturing sector by pioneers such as Eli
Whitney and Frederick Taylor. The first business school course that focused on service management was not introduced until 1973
(Heineke and Davis, 2006). Despite the lag of academic attention, the service sector has been gaining importance as the US economy becomes more and more service-centric. According to the
US Census Bureau, the service sector accounts for fifty five percent of the US economic activities in 2007 (Services Annual Survey,
2007). Along with the evolvement of service industries, service research starts to catch up and a variety of aspects of service management are identified and explored. In recent years, one aspect of service management, the service supply chain, has attracted research attention

(Sampson, 2000; Frohlich and Westbrook, 2002;
Ellram et al., 2004). Service firms also transact with their suppliers and serve their downstream customers. This very much resembles the classic manufacturing supply chain structure. In addition, service outsourcing becomes increasingly common a practice (Allen and
Chandrashekar, 2000; Adler, 2003; Crockett

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