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36 Cards in this Set

  • Front
  • Back
Strategies for Increasing Self-Disclosure
1) Proceed gradually
2) recognize that people have different levels of intimancy needs
3) begin with facts
4) when you are comfortable at disclosing facts, then include your thoughts, feelings, and needs
5) try here and now communication
Conflict and Assertiveness
agressive communication
manipulative communication
passive communication
asertive communication
Aggressive communication
aggressive individuals are often angry, abrasive and try to make themselves look good at the expense of others. They often are insensitive to others' feelings
Manipulative communication
manipulative individuals try to get what they want form others by makeing other people feel sorry for them or feel guilty.
Passive Communication
passive individuals act in submissive, inhibited, and nonassertive way. They let others run over them without ever expressing their feelings or letting others know what they want.
Assertive communication
Assertive individuals act in their own best intrests. They stand up for their legitimate rights, expressing their views directly and openly.
Strategies for becoming more assertive
1) evaluate your rights
2) designate a time for discussing waht you want
3) state the problem in terms of how it might affect you
4) describe the problem objectively
5) express you feelings about the situation
6) ask for what you want
Rapport talk
is conversation aimed at establishing connections and negotiating relationships. Women enjoy rapport talk
Report Talk
is talk that is designed to give information, which includes public speaking. Men prefer report talk
Self-Disclosure
females and males not only reveal different preferences for and patterns of self disclosure but also interpret the meaning and purpose of self disclosure differently
Interruptions
men interrupt more often than women
Judging
to approve or disapprove of the other person's statment. Judging is a barrier to effective communication that may take the form of criticizing, name-calling, labeling, and praising evaluatively
Criticizing
is one barrier to effective communication.
name-calling and labeling
are other judgmental road blocks to effective interpersonal communication
Proposing Solutions
Advice
orders
threats
Advice
can be constructive or destructive in relationships.
orders
have several possible outcomes, all harmful to effective communication.
Threats
implyt hat punishment will result if the person does not go along.
Avoiding the other concerns
Moralizing
Diverting
one-upping
logical argument
Judging
criticizint
name-calling and labeling
praising evaluatively
Proposing solutions
advising
excessive/inappropriate questioning
ordering
threatening
strategies for effective verbal expression
1) make your message direct
2) deliver your message immediately
3) make your message clear
4) deliver a straight message
5) make your message supportive
Nonverbal communication
messages that are transmitted from one person to another by other than linguistic means, including body communication, spatial communication, and paralanguage
Nonverbal leakage
the communication of true emotions through nonverbal channels even when the person tries to conceal the truth verbally
Detecting deception
blink more and have more kilated pupils
show more self manipulating gestures, such as rubbing and scratching
give shorter responses that are more negative, more irrelevant, and more generalized
speak in a more distancing way, as if they do not want to commit themselves to what they are saying
speak in a higher pitch
take mroe tiem to plan what they are about to say,
Strategies for improving intercultural communication
1) Learn about predominant communication tendencies of people from other cultures
2) recognize individual variation in communication styles within a culture
3)practice intercultural communication
4)don't assume yours is the one right way to communicate
5) listen carefully
6) respect others choice
Gender adn nonverbal communication
Gender is another important dimension of the sociocultural contexts that influence nonverbal communication.
women are better than men at reading people
Body Communication
we can communicate a nonverbal message through a gesture, a facial expression, a look, or a touch
Guestures
a motion of the limbs or body made to convey a message to someone else
Facial expressions
our faces not only disclose specific emotions, but they can telegraph what really matters to us.
Eye Communication
1) to monitor feedback
2) to signal a turn in the converstaion
3) to signal the nature of a relationship
4) to compensate for physical distance
Touch communication
Touch is amoung our first pleasant experiences, not only the rewarding feeling of touch from others,but our own touching.
Proxemic
is the stucy of the communicative function of space, especially how people unconsciously structure their space.
Personal space categories
intimate distance
personal distance
social distance
public distance
Selence
by being silent, a good listener engages in certain activites, such as
1) attending to the other person through body posture that indicates that he or she is really there for the other person
2) observing the other by watching the speaker's eyes, facial expressions, posture, and gestures for communication
3) thinking about what teh other person is communicating, woundering waht the other person is feeling, and considering teh most approprate responce to make
Paralanguage
refers to the nonlinguistic aspects of verbal expression, such as the rapidlity of speech, the volume of speech, and the pitch of speech.