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36 Cards in this Set
- Front
- Back
Strategies for Increasing Self-Disclosure
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1) Proceed gradually
2) recognize that people have different levels of intimancy needs 3) begin with facts 4) when you are comfortable at disclosing facts, then include your thoughts, feelings, and needs 5) try here and now communication |
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Conflict and Assertiveness
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agressive communication
manipulative communication passive communication asertive communication |
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Aggressive communication
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aggressive individuals are often angry, abrasive and try to make themselves look good at the expense of others. They often are insensitive to others' feelings
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Manipulative communication
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manipulative individuals try to get what they want form others by makeing other people feel sorry for them or feel guilty.
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Passive Communication
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passive individuals act in submissive, inhibited, and nonassertive way. They let others run over them without ever expressing their feelings or letting others know what they want.
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Assertive communication
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Assertive individuals act in their own best intrests. They stand up for their legitimate rights, expressing their views directly and openly.
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Strategies for becoming more assertive
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1) evaluate your rights
2) designate a time for discussing waht you want 3) state the problem in terms of how it might affect you 4) describe the problem objectively 5) express you feelings about the situation 6) ask for what you want |
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Rapport talk
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is conversation aimed at establishing connections and negotiating relationships. Women enjoy rapport talk
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Report Talk
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is talk that is designed to give information, which includes public speaking. Men prefer report talk
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Self-Disclosure
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females and males not only reveal different preferences for and patterns of self disclosure but also interpret the meaning and purpose of self disclosure differently
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Interruptions
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men interrupt more often than women
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Judging
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to approve or disapprove of the other person's statment. Judging is a barrier to effective communication that may take the form of criticizing, name-calling, labeling, and praising evaluatively
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Criticizing
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is one barrier to effective communication.
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name-calling and labeling
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are other judgmental road blocks to effective interpersonal communication
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Proposing Solutions
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Advice
orders threats |
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Advice
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can be constructive or destructive in relationships.
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orders
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have several possible outcomes, all harmful to effective communication.
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Threats
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implyt hat punishment will result if the person does not go along.
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Avoiding the other concerns
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Moralizing
Diverting one-upping logical argument |
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Judging
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criticizint
name-calling and labeling praising evaluatively |
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Proposing solutions
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advising
excessive/inappropriate questioning ordering threatening |
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strategies for effective verbal expression
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1) make your message direct
2) deliver your message immediately 3) make your message clear 4) deliver a straight message 5) make your message supportive |
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Nonverbal communication
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messages that are transmitted from one person to another by other than linguistic means, including body communication, spatial communication, and paralanguage
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Nonverbal leakage
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the communication of true emotions through nonverbal channels even when the person tries to conceal the truth verbally
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Detecting deception
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blink more and have more kilated pupils
show more self manipulating gestures, such as rubbing and scratching give shorter responses that are more negative, more irrelevant, and more generalized speak in a more distancing way, as if they do not want to commit themselves to what they are saying speak in a higher pitch take mroe tiem to plan what they are about to say, |
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Strategies for improving intercultural communication
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1) Learn about predominant communication tendencies of people from other cultures
2) recognize individual variation in communication styles within a culture 3)practice intercultural communication 4)don't assume yours is the one right way to communicate 5) listen carefully 6) respect others choice |
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Gender adn nonverbal communication
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Gender is another important dimension of the sociocultural contexts that influence nonverbal communication.
women are better than men at reading people |
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Body Communication
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we can communicate a nonverbal message through a gesture, a facial expression, a look, or a touch
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Guestures
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a motion of the limbs or body made to convey a message to someone else
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Facial expressions
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our faces not only disclose specific emotions, but they can telegraph what really matters to us.
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Eye Communication
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1) to monitor feedback
2) to signal a turn in the converstaion 3) to signal the nature of a relationship 4) to compensate for physical distance |
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Touch communication
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Touch is amoung our first pleasant experiences, not only the rewarding feeling of touch from others,but our own touching.
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Proxemic
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is the stucy of the communicative function of space, especially how people unconsciously structure their space.
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Personal space categories
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intimate distance
personal distance social distance public distance |
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Selence
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by being silent, a good listener engages in certain activites, such as
1) attending to the other person through body posture that indicates that he or she is really there for the other person 2) observing the other by watching the speaker's eyes, facial expressions, posture, and gestures for communication 3) thinking about what teh other person is communicating, woundering waht the other person is feeling, and considering teh most approprate responce to make |
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Paralanguage
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refers to the nonlinguistic aspects of verbal expression, such as the rapidlity of speech, the volume of speech, and the pitch of speech.
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