Psyc Ch 6 & 7

Front 1

Obedience

Back 1

behavior that complies with the explicit demands of the individual in authorty

Front 2

Stanley Milgram
clasic experiment is

Back 2

each time the learner makes a mistake, you are to increase the intensity of the shock by a certain amount

Front 3

Compliance

Back 3

a change in behavior in response to a direct request

Front 4

Rovert Cialdini

Back 4

is a social psychologist who studyed the tracts of compliance peofessionals-such as sales representatives who make a living by gaining compliance with theire requests.

Front 5

6 basic principles of presuasion and compliance

Back 5

1) reciprocation
2) commitment and consistency
3) social proof
4) liking
5) authority
6) scarcity

Front 6

Reciporcation

Back 6

states that one person tries to repay,in kind, what another person has provided

Front 7

Commitment and Consistency
(foot-n-door-strategy)

Back 7

which consists of obtaining compliance with a small request inorder to obtain compliance latter with a larger request

Front 8

Social Proof

Back 8

people examine what other people are doing in order to help them decide what to do: this is the principle of social proof

Front 9

Liking

Back 9

individuals prefer to say yes to people they know and like

Front 10

Authority

Back 10

Difference to authoritites oftern occurs in an outomatic, mindless manner. Mere symbols of authority, such as titles, clothing and automobiles can produce compliance

Front 11

Scarcity

Back 11

people value opportunities more when they are less abailable

Front 12

Strategies for Resisting Presuasion and Compliance tactics

Back 12

1) defend against the use of reciprocity presures
2) recognize and resist the influences of commitment ans consistency pressures
3) Reduce susceptibility to faulty social proof
4) reduce unwanted influences of liking
5) defend against the determental effects of authority
6) Combat scarcity pressures

Front 13

Groups and their functions

Back 13

they satisfy our personal needs reward us provide information raise our self esteem, and give us an identity.

Front 14

social Identity

Back 14

refers to the way you define yourself in terms of your group memebership

Front 15

Types of Identity

Back 15

1) ethnicty and Religion
2) political affillation
3) vocations and avocations
4) relationships
5) stigmatized identities

Front 16

Ethnocentrism

Back 16

the tendency to favor one's own group and believe it is superior to the other group

Front 17

Prejudice

Back 17

an unjustified negative attitude toward an individual based on the individual's memebership in the group

Front 18

Discrimanation

Back 18

an unjustified negative or harmful action toward a memeber of a group simply because the person belongs to that group

Front 19

Sources of Prejudice

Back 19

1) individual personality
2) competition between groups over scarce resources
3) motivation to enhance self esteem
4) cognitive processes that contribute to a tendency to apply sterotypes
5) cultural learning

Front 20

Modern Racism

Back 20

involves negative feelings about minority groups but not tradidional sterotypes

Front 21

Immigration

Back 21

often experience stressors uncommon to or less promintent abong longtiem residents

Front 22

Ways to improve interthnic relations

Back 22

1) task oriented cooperation
2) intimate contact
3) acknowledge diversity

Front 23

Task Oriented cooperation

Back 23

creating goals that requier cooperation involve spreading positive infomation about eh other and reducing the potinal threat of each group

Front 24

Intimate contact

Back 24

sharing intimate information and becoming friendly with someone from anothe ethnic group helps people become more tolerant and less prejudiced toward the other ethnic group

Front 25

Acknowledge diversity

Back 25

recongizing and respecting differences is an important aspect of getting along with others in a diverse, multicultural world

Front 26

Messages

Back 26

the information being delivered from the sender to the reciver

Front 27

Channel

Back 27

the mode of communication

Front 28

Encoding

Back 28

the act of producing messages

Front 29

Decoding

Back 29

the act of understanding the message

Front 30

noise

Back 30

environmental, physiologial, and psychological factors that decrease the likelihood a message will be accurately encoded or decoaded

Front 31

Transactional

Back 31

means that commuication is an ongoing process between sender and receiver that unflods over time, and that it is not unusual for information to be communicated almost simultaneously between the participants

Front 32

Context

Back 32

the enviroment in which messages are sent and received

Front 33

Interpersonal communication

Back 33

an outgoing transactional process that involves at least 2 individuals, verbal or non-verbal

Front 34

Verbal interpersonal communication

Back 34

1) speaking skills
2) listening skills
3) slef disclosure
4) conflict and assertiveness
5) gender and verbal communication
6) barriers to effective verbal communication

Front 35

Speaking skills

Back 35

to communicate effectively, your needs to consider the background, need, abilities, and other characteristics of your listener

Front 36

Denotation

Back 36

the objective meaning of words

Front 37

connotation

Back 37

the subjective meaning of words

Front 38

Listening skills

Back 38

1) hearing
2) listening

Front 39

Hearing

Back 39

is a physiological sensory process in which auditory sensations are received to the ears and transmited by the brain.

Front 40

listening

Back 40

is the psychological process of interperting and understanding what someone says

Front 41

Strategies for becoming a better listener

Back 41

1) don't hog the conversation
2) pay careful attention to the person who is talking
3) use rerective skills, refelctive listening
4) Actively synthesize the themes and patterns you hear
5) give feed back in a competent manner

Front 42

Self Disclosure

Back 42

the communication of intimate details about ourselves

Front 43

Johari Window

Back 43

a modle of self-disclosure that helps us understand the proportation of information about ourselves that we and others are aware of

Front 44

4 parts of Johari Window

Back 44

1) open self
2) hidden self
3) blind self
4) unknown self

Front 45

Self disclosure in relationship

Back 45

has special power to deepen relatinships.

Front 46

Self Disclosure Risks

Back 46

Indifference
rejection
loss of control
betrayal