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24 Cards in this Set

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  • Back
Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.
False
According to Covey, project managers must use a win/lose approach in making decisions.
False
A staffing management plan describes when and how people will be added to and taken off the project team.
True
People have different personality traits that often affect their communication preferences.
True
Project members should either have strong technical skills or soft skills.
False
Maslow’s hierarchy of needs states that people’s behaviors are guided or motivated by a sequence of needs.
True
The communications management plan varies with the needs of the project.
True
Good information technology project managers must have strong technical and communication skills.
True
At the bottom of Maslow’s structure are _____ needs
Physiological
The highest level of needs in Maslow’s structure is referred to as a _____ need.
Growth
According to Herzberg, which of the following is a motivational factor?
Recognition
According to McClelland’s acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.
Power
Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.
Theory X
Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.
58
Using the formula for calculating the number of communication channels, how many channels would two people require?
1
Using the formula for calculating the number of communication channels, how many channels would five people require?
10
An example of push communication is _____.
voice mails
____ predict future project status and progress based on past information and trends.
Forecasts
_____ can create communication problems; words may have different meanings in different languages.
Language Barriers
While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use.
face-to-face
A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend.
agenda
Managers who believe in McGregor’s _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.
Theory Y
A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.
Request for Proposal (RFP)
The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.
responsibility assignment matrix (RAM)