Principles Of Supervision

Front 1

Which title protects race?

Back 1

Title VII

Front 2

What organization investigates businesses and individuals for enforcement of laws regarding protected classes?

Back 2

EEO

Front 3

What organization ensures that employees retain access to medical coverage after involuntary termination?

Back 3

COBRA

Front 4

What classes does Title VII protect?

Back 4

Race, Age, and Religion. It does not protect Sexual preference.

Front 5

A traditional authority is all of the following.

Back 5

Supervisor, Vice President, and Bishop. Not a Secretary.

Front 6

What organization is responsible for ensuring employee safety?

Back 6

OSHA

Front 7

What are acceptable ways to deal with risk?

Back 7

Assuming, Avoiding, Shifting. Not Deflecting.

Front 8

What is an example of environmental stress?

Back 8

Construction noise

Front 9

What is an example of Maslow's first level of needs?

Back 9

Food

Front 10

What is the second stage of Maslow's Hierarchy of Needs?

Back 10

Safety Needs.

Front 11

What type of leadership is choosing the best action for each situation?

Back 11

Situational Leadership

Front 12

What type of leadership describes the supervisor asks for opinions in making decisions?

Back 12

Participative Leadership

Front 13

What is an example of a union function?

Back 13

Negotiate pay

Front 14

What is an example of Maslow's third level of needs?

Back 14

Love.

Front 15

What are the parts of a training program?

Back 15

Job-sharing, job rotating, and temporary promotion. Does not include promotion.

Front 16

Another name for "Hands off Leadership"

Back 16

Laissez faire leadership.

Front 17

This tells employees and others what the main purpose of the company is.

Back 17

Mission statement

Front 18

A policy can be defined as a _____________ action course that serves as a guide for the identified and accepted objectives and goals.

Back 18

Predefined.

Front 19

A totalitarian leader is an example of

Back 19

Autocratic Leadership

Front 20

Supervisory functions include

Back 20

Planning, Staffing, and Organizing. Does not include marketing.

Front 21

What is an example of an extrinsic reward?

Back 21

A Raise

Front 22

If a plant manager is tasked to reduce costs by 10% this is an example of what kind of goal?

Back 22

Operational.

Front 23

What diagram shows the relationship between employees and their peers?

Back 23

Organizational chart

Front 24

What diagram shows alternate paths for decision making?

Back 24

Decision tree

Front 25

When a supervisor administers a questionnaire among participants that have never met it is called

Back 25

Delphi technique

Front 26

What diagram shows timelines for projects?

Back 26

Gantt chart.

Front 27

Who created Theory X and Theory Y?

Back 27

Douglas McGregor

Front 28

When two groups or individuals work together to resolve a problem it is called

Back 28

Negotiation

Front 29

What is it called when a third party is facilitating negotiations?

Back 29

Mediation

Front 30

An employee that works on an assembly line performing the same task again and again is an example of

Back 30

Job specialization

Front 31

Two receptionists work at Widget, Inc. one in the morning and on the afternoon. They are an example of

Back 31

Job Sharing

Front 32

When a person acts as expected as part of the group they are portraying their

Back 32

Role.

Front 33

Who first studied job motions with bricklayers, studying how fewer hand motions made the work faster?

Back 33

Frank Gilbreth

Front 34

When someone is producing at standard it is called

Back 34

Norm.

Front 35

What is it called when a third party of empowered to resolve a disagreement it is called?

Back 35

Arbitration

Front 36

Who was a proponent of bureaucracy?

Back 36

Max Weber

Front 37

What is a formal complaint called?

Back 37

Grievance

Front 38

Which industry can be described as being part of a dynamic environment, meaning that it is constantly changing and updating?

Back 38

Electronics

Front 39

To motivate line employees and keep them interested in their work, supervisors may institute any of the following methods

Back 39

Job rotation, mentoring, four day work weeks.

Front 40

When a supervisor believes that all employees like work it is called

Back 40

Theory Y

Front 41

This scientific study originally tested worker's output and light, later revealing unintended consequences

Back 41

Hawthorne Effect

Front 42

Referent power is the same as

Back 42

Charismatic Leadership

Front 43

Legitimate power is the same as

Back 43

Traditional Leadership

Front 44

Who created a system of human needs and motivations?

Back 44

Abraham Maslow

Front 45

Long term success through customer satisfaction

Back 45

TQM

Front 46

Who was responsible for developing the 14 principles of management?

Back 46

Henri Fayol

Front 47

The way that people communicate with each other using their bodies

Back 47

Body Language

Front 48

Leadership characteristics that inspire employees is called

Back 48

Charisma

Front 49

Agreement of members of a group on a decision is called

Back 49

Consensus

Front 50

Leaders that use group ideas to make decisions

Back 50

Democratic

Front 51

A billboard is an example of

Back 51

One-way communication

Front 52

Leaders that give the group total freedom

Back 52

Laiseez-faire

Front 53

What are examples of communication patterns?

Back 53

Chain, Circle, and Wheel. Not to include Arc.

Front 54

When someone receives too much information and cannot tell what is important from what is not it is called

Back 54

Overload

Front 55

When someone deliberately tampers with a message leaving out information, it is called

Back 55

Omitting

Front 56

When information is communicated informally in an organization it is called the

Back 56

Grapevine

Front 57

The organizational structure where a group performing a specialized task reports to a manager in that same area

Back 57

functional

Front 58

The organizational structure where there are staff departments that support other departments

Back 58

Line and Staff

Front 59

The organizational structure where organizations are structured around a special project or event

Back 59

Matrix

Front 60

When you are a secretary and there are seven levels between your role and the CEO, your organization is considered to be

Back 60

Tall

Front 61

When the controls of an organization are centralized, the communication between departments will be

Back 61

Vertical

Front 62

What are the aspects of organic organization?

Back 62

Decentralized control, Horizontal lines of communication and loose roles.

Front 63

When a manager makes a decision then looks for information to justify the decision, it is called

Back 63

Implicit favorite model

Front 64

When you are selecting a new location for a second office, this decision would be considered

Back 64

Nonprogrammed

Front 65

When you make a routine, everyday decision it is called

Back 65

Programmed

Front 66

When you find the answer to your problem but settle for something else is an example of the

Back 66

Bounded rationality model

Front 67

When you choose the solution that has the greatest benefit for you

Back 67

Econological model

Front 68

Which of the following are barriers to making decisions

Back 68

Statistics, Lack of statistics, emotions

Front 69

What are 3 types of resistances

Back 69

Logical, Psychological, and sociological

Front 70

If you are an authoritarian, you ascribe to

Back 70

Theory X

Front 71

The organizational structure where organizations are divided by products or divisions

Back 71

Product

Front 72

A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to

Back 72

Theory Y

Front 73

Who believed that managers make decisions based on their assumptions of human nature?

Back 73

McGregor

Front 74

What are contributors to an employees attitude?

Back 74

Previous jobs, peers, and family

Front 75

When an interest in the people's problems affects the outcome, not the changes themselves, it is known as

Back 75

Hawthorne Effect

Front 76

When a person acts as expected as part of the group they are portraying their

Back 76

Role.

Front 77

When someone is producing at standard it is called

Back 77

Norm

Front 78

When an employee puts in extra time and effort with the hopes of receiving a large bonus, this employee is being motivated by

Back 78

Expectancy

Front 79

When your manager completes a job review with you regarding your performance they give you

Back 79

A feedback

Front 80

Which is the final stage of Maslow's Hierarchy of Needs

Back 80

Self-Actualization

Front 81

When defense mechanism occurs when someone transfers their thoughts and feelings onto others?

Back 81

Projection

Front 82

Which is the first stage of Maslow's Hierarchy of Needs?

Back 82

Physical needs.

Front 83

When communication is given from the CEO to his subordinates it is called

Back 83

Top down

Front 84

Factor that always stays the same

Back 84

Constants

Front 85

Information that is difficult to measure is called

Back 85

Qualitative

Front 86

If you believe that all people are good - you ascribe to this school of thought

Back 86

Humanistic

Front 87

Standards or principles are examples of

Back 87

Values

Front 88

What are examples of job satisfaction?

Back 88

Hours, Pay, and Benefits

Front 89

When a person responds to a neutral stimulus ____________ is being used.

Back 89

Classical Conditioning

Front 90

Getting a scholarship because of good grades is an example of

Back 90

Extrinsic reinforcement

Front 91

Risks to the organization when individuals have chronic stress include

Back 91

High turnover, Aggressive in the workplace, absenteeism

Front 92

What is the second step when forming a group

Back 92

Storming

Front 93

How well the group works together is called

Back 93

Cohesiveness

Front 94

Leaders that centralize power and decisions in themselves

Back 94

Autocratic