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77 Cards in this Set
- Front
- Back
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OSHA |
Occupational Safety and Health Administration |
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EEO |
Equal Employment Opportunity |
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COBRA |
Comprehensive Omnibus Budget Reconciliation Act |
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Situational Leadership |
When you choose the best action for each situation |
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Participative Leadership |
When a supervisor asks for opinions in making decisions |
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Mission Statement |
Tells employees and others what is the main purpose of the company is |
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Extrinsic Reward |
A reward that comes externally from a person such as a raise |
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Intrinsic Reward |
A reward that comes from within such as self-esteem |
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Organizational Chart |
Shows the relationship between employees and their peers |
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Decision Tree |
Shows alternate paths for decision making |
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Delphi Technique |
When a supervisor administers a questionnaire among participants that have never met |
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Gantt Chart |
Shows timelines for projects |
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Theory X |
When a supervisor believes all employees are lazy and dislike work |
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Theory Y |
When a supervisor believes that a employees like work |
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TQM |
Total Quality Management |
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The goal of TQM |
Long term success through customer satisfaction |
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Henri Fayol |
Responsible for developing the 14 principals of management |
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Hawthorne Effect |
When the interest in people changes the effect on the output |
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Charisma |
Leadership characteristics that inspire employees |
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Information that is difficult to measure is called... |
Qualitative |
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Functional organization |
The organizational structure where a group performing a specialized task reports to a manager in that same area |
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Line and staff |
The organizational structure where there are staff departments support other departments |
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Matrix |
The organizational structure where organizations are structured around a special project or event |
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Autocratic leaderahip |
When the leader keeps the power and makes decisions alone |
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Four stages of groups |
Forming, storming, norming, conforming |
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Hierarchy of needs |
Maslow's |
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Who created theory X and Theory Y |
Douglas McGregor |
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Traditional Authority |
Given to those with a specific title or function such as a supervisor or vice president |
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Objectives |
Goals of an organization towards accomplishment of which all organizational activities are directed |
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Policy |
A predetermined action course that serves as a guide for the identified and accepted objectives and goals |
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The core of planning is... |
Decision making |
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Limiting factor |
Something which stands in the way of achieving a goal |
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Classical organizational theory |
Division of labor, vertical and horizontal specialization, etc. |
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The mechanistic theory |
Organizational change is inevitable and that organizations and people within the organization have no other choice except following natural law |
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What are the two types of organizational structures? |
Wide span and narrow span |
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Line employee |
Someone who works on any type of assembly line, manufacturing, etc. |
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In centralization all authority is concentrated where? |
At the top |
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In a matrix organization a worker has how many bosses? |
Two |
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Empowerment |
Allowing employees to make their own decisions to help customers |
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Four elements in a control system |
Standards, measurement of performance, causal analysis, corrective action |
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Loading |
Working out of hours required to perform each operation |
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Forward scheduling |
Starts today and works out the schedule date for each operation in order to find out the completion date for the order |
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Backward scheduling |
Start with the date on which the completed order is needed in the stores department for shipping, then works out backwards to determine the relevant release date for the order |
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Whistle Blowing |
When an employee reports to the media ot the government about a company's wrong doing |
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Terminated |
Fired |
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Compensation |
Salary and benefits |
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Job enrichment |
Adding more job responsibilities |
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How often should a performance review take place |
Yearly |
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Business ethics |
A collection of principles and codes of conduct that affect the way companies do business |
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Studied operant conditioning |
B.F. Skinner |
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Laissez Faire leadership |
A hands off leadership approach with little supervision |
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Stress |
A person's response to change |
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Procedures |
A plan that shows what methods are to be used |
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Training |
A program built primarily to assist employee development |
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Staffing |
A systematic and methodical filling up of positions |
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Just-in-time inventory |
An inventory management system in which inventory arrives only when it is needed |
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Methods of risk management |
Assuming the risk, minimizing the risk, avoiding the risk or shifting the risk |
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Avoiding the risk |
Avoiding certain industries |
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Operations research |
Considers various factors to build a mathematical decision making formula |
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Employee counseling |
Counseling available for employees typically offered through a medical plan |
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Systems theory |
Deals with interdependence instead of independence of variables |
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Group dynamics |
Deals with role playing coupled with simulation which seek to emphasize group behavior |
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Decentralization |
Decision making is widely dispersed |
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Classification method |
Defines grades for requirements that are found common to various tasks |
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Ranking system |
Determines salary according to a ranking based on overall importance and responsibilities |
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Controlling |
Determining if the methods being used adequately match planned results |
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Unions |
Formal associations of employees to represent employees in negotiations with management |
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Personnel records |
Give all the data in the application along with education records, test scores and other factors |
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Personnel appraisal |
Helps the employee to know their strengths, weaknesses, opportunities and threats |
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Directing |
Leadership+motivation+communication |
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Personnel administration |
Looks into manpower resources, aims at harmonious labor, works to achieve oranizational goals, and keeps records |
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United States department of labor |
Makes sure that companies are in compliance with federal employment laws |
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Organizational development |
Methodical approach which seeks to improve organizational effectiveness |
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Methods of recruiting |
Newspaper and television ads, headhunters, staffing firms, word of mouth, etc. |
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Productivity |
Output/input |
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Managerial Function |
Planning, oranizing, directing, and controlling |
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Factor comparison |
Points are allotted and wage rates for such key jobs |
