Principles Of Supervision 1 (Dsst Peterson's Study Guide)

Front 1

_____ _____ Wrote a book about Five Primary Functions of professional Management; planning, organizing, leading, coordinating, and controlling.

Back 1

Henri Fayol

Front 2

Which four management functions was Fayolism reduced to from these five; planning, organizing, leading, coordinating, and controlling.

Back 2

1) Plan

2) Organize

3) Lead

4) Control

Front 3

6 Basic Steps in the ________ function include:

1) Situational Analysis

2) Alternative goals and plans

3) Goal and plan evaluation

4) Goal and plan selection

5) Implementation

6) Monitor and control

Back 3

Planning

Front 4

________ Planning focuses on an organization's long-term (more than 5 years) goals and strategies in general terms.

Back 4

Strategic

Front 5

________ Planning involves developing specific and intermediate-term (2-5 years) goals and plans for implementing elements of the strategic plan.

Back 5

Tactical

Front 6

___________ Planning involves translating tactical plans into specific steps in the short-term (less than 2 years).

Back 6

Operational

Front 7

The 6 steps in _________ ________ are composed of:

1) Establish mission, vision, and goals

2) Analyze external opportunities and threats

3) Analyze internal strengths and weaknesses

4) Perform SWOT analysis and formulate strategy

5) Implement strategy

6) Implement strategic control system

Back 7

Strategic planning

Front 8

3 Levels of strategy based on SWOT analysis are:

Back 8

1) Corporate-level

2) Business-level

3) Functional-level

Front 9

At Ford Motor Company, ____ departments include; product, design, assembly, and distribution.

Back 9

Line

Front 10

At Ford Motor Company, ____ departments include; accounting, legal, public relations, and human resources

Back 10

Staff

Front 11

__________ Organization: Units grouped according to specific activities like production, marketing, finance, and human resources; common in large and small business but best in stable environments; efficient use of resources; discourages communication across departments

Back 11

Functional

Front 12

_______ Organization: Units grouped around a specific product or product line; clear task responsibilities; flexibility makes it suitable for unstable environments; costly duplication of effort.

Back 12

Product

Front 13

________ Organization: Units grouped to serve customer needs, such as commercial or consumer accounts at a bank; costly duplication of activities.

Back 13

Customer

Front 14

__________ Organization: Units grouped by defined territories, districts, regions, or countries; useful for firms with varying customer needs and characteristics; used mostly by multinational corporations; requires large and costly staff at headquarters.

Back 14

Geographic

Front 15

______ Organizations: Blending of functional and product organizations; originated in aerospace industry; dual line of command; workers placed in teams for specific tasks; decentralized decision making; vast communications network; can cause confusion regarding authority.

Back 15

Matrix

Front 16

Are the following screening activities legal or illegal?

-Authorized to work in the US?

-Ever been convicted of a crime?

-Proof of age after hiring.

-Keep records about racial and ethnic identity

Back 16

Legal

Front 17

Are the following screening activities legal or illegal?

-Proof of citizenship?

-Ask if a person has been arrested?

-Require a birth certificate?

-Ask for race, creed, or national origin on application or during interview?

Back 17

Illegal

Front 18

______ Power - Leader controls valued rewards, such as pay raises, promotions, and bonuses.

Back 18

Reward

Front 19

________ Power - Leader controls punishments that people want to avoid, such as below-average performance evaluations.

Back 19

Coercive

Front 20

______ Power - Leader has expertise or knowledge that people trust or believe.

Back 20

Expert

Front 21

________ Power - Leader has personal characteristics that trigger loyalty and admiration in others

Back 21

Referent

Front 22

__________ Power - Leader has the authority to tell others what to do, so people are obligated to comply.

Back 22

Legitimate

Front 23

_____ Theory assumes that leaders are born with characteristics such as self assurance, intelligence, sociability, and aggressiveness.

Back 23

Trait

Front 24

______ ______ ________ theory - Group maintenance behaviors such as trust, mutual respect, mutual loyalty, and open communication for the basis of satisfying personal relationships with group members

Back 24

Leader-Member Exchange or LMX

Front 25

_____ model is a situational model proposed that helps leaders decide how much participation to use in decision making. Contains;

1) Decide

2) Consult individually

3) Consult the group

4) Facilitate

5) Delegate.

Back 25

Vroom (from Victor Vroom)

Front 26

____ ____ Theory developed by Robert House that assess characteristics of the followers and environmental factors before determining the appropriate leadership behavior. Contains;

1) Directive

2) Supportive

3) Participative

4) Achievement-oriented.

Back 26

Path-Goal

Front 27

___________ Leaders arouse excitement , hold strong moral convictions, and convey extreme self-confidence

Back 27

Charismatic

Front 28

_______________ Leaders motivate people to focus on good of the group rather than personal interests.

Back 28

Transformational

Front 29

_____________ Leaders use legitimate, reward, and coercive powers to give orders in exchange for benefits to followers.

Back 29

Transactional

Front 30

_______ Leaders combine determination and humility to build long-term leadership

Back 30

Level 5

Front 31

_________ Leaders use honesty, genuineness, reliability, and integrity to lead others; willing to sacrifice own interests

Back 31

Authentic

Front 32

______________________ Leaders speak about positive change for followers but power, control, wealth, and fame take priority

Back 32

Pseudo transformational