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31 Cards in this Set

  • Front
  • Back
Paralanguage includes:
Tone, pitch, quality, rate of speech.
What is Kinesis?
Body language - gestures, movements, and mannerisms by which a person communicates with others.
Name two examples of gestures
Wave - Point
Standing or sitting erect denotes:
Paying attention
Facial expressions can express these emotions:
happiness, sadness, confusion, anger
Five Catagories of nonverbal communication:
Paralanguage, Kinesis, Environment, Touch, and Space
Intimate distance
up to 18 inches.
Personal distance
18 inches to 3 feet - casual friendly conversation
Social distance
3 to 7 feet - workplace, small meetings, social functions
Public distance
7 feet and beyond / public speaking
The most appropriate form of communication.
Haptic communication
Can employee pat manager on the back?
Reveals attitudes and feelings - pleasant and cheerful tone is desirable.
Rate at which you speak
Rising and falling of voice pitch
Putting into own words. "Owning" the content presented to you by the speaker.
Physical function of detecting sound.
Hearing something with thoughtful attention.
Passive listening
Concentrating at a low level and absorbing just enough of the speaker's words to stay involved. Only appropriate for pleasure when it doesn't matter what is said.
Active listening
Uses high level of concentration because you are listening for information.
Type of listening used in school or the workplace
Listening to music while reading a book.
Passive listening
5 steps to improve reading comprehension
Scan or preview material
read the material
Take notes
Make an outline
Reread and review
Tips or taking notes
Used lined paper or note cards
Use phrases, not complete sentences
Use abbreviations
Never take verbatim notes (unless need quote)
Use pen rather than pencil
Underline and use asterisks
Number items, make lists
Leave space in margins for notes
Write only on one side of the paper
Watch for clues: repetition, handouts
Find study partner to share notes
Write potential questions on page bottom
Eye contact
Lets the speaker know that she/he has the listener's attention
Body language that shows you are listening:
Stand or sit facing the speaker
Give the speaker your undivided attention.
Use facial expressions to convey that you are listening intently.
a meeting that uses advanced telephone and sometimes computer technology to bring people from several locations together to participate simultaniously in a conference.
Don't substitute note taking for:
Active listening
Read your notes within:
24 hours
Keying and printing notes is:
A learning strategy