Communications Final Exam Review 2

Front 1

Primary purpose of informational listening is to

Back 1

to gain and understand information

Front 2

Phrases such as “tell me more”, really go on, “I’m with you, and I see are examples of

Back 2

minimal encouragers

Front 3

Component of conflict-

Back 3

conflict of interest, conflict orientations, responses and outcomes

Front 4

Describes the overall feeling between ppl. that arises largely out of the way ppl. communicate with one another is...

Back 4

interpersonal climate

Front 5

Judy worried about upcoming exam and expresses to Leonard- he responds by saying “its very natural to be worried about such an impt. Test”-he just practiced

Back 5

endorsement

Front 6

“you don’t exist" phrase is an ex. Of

Back 6

(disconfirming message in recognition level)

Front 7

Lester started meeting by sayin g”this is the only solution that makes sense, and only a fool would disagree” he had demonstrated-

Back 7

certainty

Front 8

Sylvester tells his new coworker- “ive worked here a long time, so I know more than you” he expressed-

Back 8

superiority

Front 9

When partners deny or camouflage disagreemtn or anger and express it indirectly...

Back 9

covert conflict

Front 10

Penny hums showtunes constantly- and really annoys her lab partner- he beings tapping heavy-metal drumbeats with his pencils without saying anything- ex. Of

Back 10

covert conflict

Front 11

Jack and Susie in romantic relationship-he calls Susie constantly and wants to be with her- rarely giving her an opportunity to be alone w/ her friends- struggling with relational dialectic-

Back 11

awareness/unawareness

Front 12

Examples of managing dialectics except-

Back 12

augmentation

Front 13

Commitment- a decision to remain ina relationship- grows out of these-

Back 13

investments

Front 14

Grant and Joanne- romantic relationship- he enojoys going to the movies with Joanne every night- but she would like to do something new- struggling with romantic dialectic-

Back 14

novelty/predictability

Front 15

Ex. Of social relationship

Back 15

neighbor

Front 16

Joe and coral in romantic relationship- she feels she needs to keep a journal of private thoughts and memories which he doesn’t like- struggling with relational dialectic-

Back 16

opedness/closedness

Front 17

Main reason why people do not practice safer sex

Back 17

rational thought is impaired by alcohol and other drugs

Front 18

Group supposed to work ona project- many ppl. do not show up for meetings- many members have formed factions away from the main group and little is accomplished- group lacking-

Back 18

cohesion

Front 19

Several individuals in a team are talented- they have a special energy when they come together called

Back 19

synergy

Front 20

Group comes together at a formal meeting- read minutes from last meeting and then go through business- ex. of

Back 20

procedural communication

Front 21

Particular company does not recognize employee of the month- focuses on every effort toward the good of the collective group and not personal accolades- lower emphasis on-

Back 21

individualism

Front 22

Manager of a division is making certain ppl. come to work on the weekends- he chooses ppl. he does not like, said to exert-

Back 22

power over

Front 23

Middle of a boardroom presentation- co-worker begins talking aloud to other ppl. about his Saturday night- ex. Of

Back 23

egocentric communicate

Front 24

Leader often compliments members of group in public pointing out their accomplishments- usually repimands in private- most likely trying to maintain a good

Back 24

climate communication

Front 25

A group that excercises good group communication is likely to have more

Back 25

participation, cohesion, synergy and creativity

Front 26

Professor who allows students to refer to him by first name is privelaging cultural value

Back 26

informality

Front 27

Situation would be best with a project team

Back 27

writing a book on communication theories

Front 28

Situations be best for a focus group-

Back 28

determine public reaction to a potentially offensive film

Front 29

Best describes brainstorming

Back 29

outside-the-box situations

Front 30

Best helps an individual who had to choose among a variety of decsision with which he/she is poorly informed

Back 30

advisory group

Front 31

Describes and effective quality improvement team

Back 31

contains members from diff. areas of expertise, contains members from diff. levels of organization’s hierarcy, begins with a large amount of complaining and has the power to solve problems not just discuss them

Front 32

Laissez-faire- leadership would work best with

Back 32

a mature, experience, self-directed group is choose a team name

Front 33

Jorge a manager at a local fast food restaurant tells all his employees that they must wear ties- ex. Of leadership-

Back 33

authority rule

Front 34

Decision making method offers the most cohesion among members, but can take a lot of time

Back 34

consensus

Front 35

First step in organizing group discussion

Back 35

defining the problem

Front 36

Best describes group conflict

Back 36

can result in a win-win solution