Opmt303 Test #2

Front 1

This is the mix of equipment and labor that will be used by the organization.

Back 1

Capital Intensity

Front 2

This is the degree to which the system can be adjusted to changes in processing requirements due to such factors as:

>Product & Service design changes

>Volume changes

>Changes in technology

Back 2

Process Flexibility

Front 3

>Low volume of high-variety of goods & services

>Processing is unsteady

>Work includes small jobs, each with somewhat different processing requirements

>High flexibility using general-purpose equipment and skilled workers

Back 3

Job Shop

Front 4

>A moderate volume of goods or services

>A moderate variety in products or services

>Equipment doesn't need be flexible as in a job shop, but processing is still intermittent

>The skill level of workers doesn't need to be as high as in a job shop because there is less variety in the jobs being processed

Back 4

Batch Process

Front 5

>Higher volumes of more standardized goods or services

>The standardized output means only slight flexibility of equipment is needed

>Skill of workers is generally low

>This type of process is sometimes referred to as assembly

>Mass customization is an option

Back 5

Repetitive Process

Front 6

>A very high volume of non-discrete, highly standardized output

>Almost no variety in output and no need for equipment flexibility

>Workers' skill requirements can range from low to high

Back 6

Continuous Process

Front 7

A job-shop processing system generally requires ___ workers than a continuous processing system.

Back 7

More-skilled

Front 8

___ can take the form of batch processing or a job shop.

Back 8

Intermittent processing

Front 9

Repetitive processing systems usually produce goods specifically for ___ rather than for ___.

Back 9

Inventory, customer orders

Front 10

When new products or services are being planned, process selection occurs as a matter of course. Process selection also comes into play as a result of:

Back 10

Technological changes, competitive pressures and fundamental changes in demand patterns

Front 11

The key questions in the process selection task are:

Back 11

How much variety will be imposed on the process?

At what volume will the process need to operate?

Front 12

These are methods, procedures and equipment used to produce goods and provide services

Back 12

Process technology

Front 13

This is the science and use of computers and other electronic equipment to store, process and send information

Back 13

Information technology

Front 14

This is the machinery that has sensing and control devices that enable it to operate automatically: (3 types)

> Fixed

> Programmable

> Flexible

Back 14

Automation

Front 15

This involves the use of high-cost, general-purpose equipment controlled by a computer program that provides both the sequence of operations and specific details about each operation

Back 15

Programmable automation

Front 16

This is the use of computers in process control, ranging from robots to automated quality control

Back 16

Computer-Aided Manufacturing (CAM)

Front 17

These are machines that perform operations by following mathematical processing instructions

Back 17

Numerically Controlled (N/C) Machines

Front 18

This is a machine consisting of a mechanical arm, a power supply and a controller

Back 18

Robot

Front 19

This evolved from programmable automation. It uses equipment that is more customized than that of programmable automation. It requires less change-over time.

Back 19

Flexible Automation

Front 20

This is a group of machines designed to handle intermittent processing requirements and produce a variety of similar products

Back 20

Flexible Manufacturing System (FMS)

Front 21

This is a system for linking a broad range of manufacturing activities through an integrated computer system.

Back 21

Computer Integrated Manufacturing (CIM)

Front 22

In an environment which demand is both substantial and stable, ___ technology tends to be the best choice.

Back 22

Fixed Automation

Front 23

Computer-integrated manufacturing integrates ___ with manufacturing.

Back 23

Information from across the organization

Front 24

Examples of an advantage of automation include:

Back 24

Reduced output variability, reduced variable costs, machines don't strike or file grievances

Front 25

Laser technology used in surgical procedures is an example of technological advances in:

Back 25

Process

Front 26

This is the configuration of departments, work centers and equipment with particular emphasis on movement of work through the system.

Back 26

Layout

Front 27

This is a layout in which the product or project remains stationary and workers, materials and equipment are moved as needed.

Back 27

Fixed Position Layouts

Front 28

These layouts are workstations that are grouped into a cell that can process items that have similar processing requirements.

Back 28

Cellular Production

Front 29

This is the grouping into part families of items with similar design or manufacturing characteristics

Back 29

Group Technology

Front 30

A cafeteria line would be an example of a ___ layout.

Back 30

Product-focused

Front 31

A possible ___ of a product layout is a(an) ___ system.

Back 31

Disadvantage, inflexible

Front 32

___ layouts feature departments or other functional groupings of personnel or equipment.

Back 32

Process

Front 33

A process layout is ___ susceptible to shutdown caused by equipment breakdown than a product layout.

Back 33

Less

Front 34

Accounting, purchasing and inventory control are fairly routine with ___ Layouts.

Back 34

Product

Front 35

Cellular layout is a term associated with:

Back 35

Part families

Front 36

The type of layout in which workers, materials and equipment are moved to the product as needed is:

Back 36

Fixed-position

Front 37

This is the ability of a product or service to consistently meet or exceed customer expectations:

Performance - Expectation = ___

Back 37

Quality

Front 38

This is the intention of designers to include or exclude features in a product or service

Back 38

Quality of Design

Front 39

This is the degree to which goods or services conform to the intent of the designers.

Back 39

Quality of Conformance

Front 40

This increases the likelihood that a product will be used for its intended purpose and in such a way that it will continue to function properly and safely

Back 40

Ease-of-Use/User Instructions

Front 41

This takes care of issues and problems that arise after the sale.

Back 41

After-the-sale service

Front 42

These are the costs of activities designed to ensure quality or uncover defects.

Back 42

Appraisal Costs

Front 43

This is all quality-related training, planning, customer assessment, process control and quality improvements costs to prevent defects from occurring.

Back 43

Prevention costs.

Front 44

These are costs incurred to fix problems that are detected before the product/service is delivered to the customer.

Back 44

Internal Failure Costs

Front 45

These are all the costs incurred to fix problems that are detected after the product/service is delivered to the customer.

Back 45

External Failure Costs

Front 46

Broadly defined quality refers to the ability of a product or service to ___ meet or exceed customer expectations.

Back 46

consistently

Front 47

Low Prices ___ considered to be a dimension of quality.

Back 47

are not

Front 48

Medical malpractice claims are an example of how poor quality can affect an organization through ___.

Back 48

liability

Front 49

Before a dimension of quality can be made operationally useful, it must be restated in some ___ form.

Back 49

measureable

Front 50

Cost of inspectors, testing, test equipment and labs are examples of ___ costs.

Back 50

appraisal

Front 51

There is a ___ link between quality and productivity.

Back 51

positive

Front 52

In addition to correcting substandard work, employees have an ethical obligation to ___ whatever led to the quality problem, as well.

Back 52

report

Front 53

Warranty service, processing of complaints and costs of litigation are examples of :

Back 53

External Failure Costs

Front 54

Fixing a problem will often cost money; to minimize these costs it it best to find and fix the problem during the ___.

Back 54

design phase.

Front 55

This is a statistical technique in decision-making used for the selection of a limited number of tasks that produce significant overall effect.

Back 55

Pareto Analysis

Front 56

What is the Pareto Principle?

Back 56

by doing 20% of the work, one can generate 80% of the benefit of doing the entire job.

This is also known as the 80/20 Rule.

Front 57

This is the philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.

Back 57

Total Quality Management

Front 58

This is the philosophy that seeks to make never-ending improvements to the process of converting inputs into outputs.

*Hint* - Kaizen

Back 58

Continuous Improvement

Front 59

This is a business process for improving quality, reducing costs, and increasing customer satisfaction

Back 59

Six Sigma

Front 60

A tool that depicts process variation graphically is a(n):

Back 60

Control Chart

Front 61

The quality control improvement tool that resembles a "fishbone" is:

Back 61

Cause-and-Effect Diagram

Front 62

The tool that is useful in the collection and organization of data is a:

Back 62

Check Sheet

Front 63

The process of identifying other organizations bests and modeling your organization after them is known as:

Back 63

benchmarking