Test 1 Operations

Front 1

The creation of goods and services

Back 1

Production

Front 2

Set of activities that creates value in the form of goods and services through the transformation of inputs into outputs.

Back 2

Operations Management

Front 3

What are the three functions of Operations Management

Back 3

Marketing, production/operations, and finance/accounting

Front 4

the application of planning, organizing, staffing, leading, and controlling to the achievement of objectives.

Back 4

Management Process

Front 5

economic activities that typically produce an intangible product (such as edu., entertainment, lodging, govt, fin. and health )

Back 5

Services

Front 6

the segment of the economy that includes trade, financial, lodging, education, legal, medical, and other professional occupations.

Back 6

Service Sector

Front 7

the ratio of outputs (goods and services) divided by the inputs (resources, such as labor and capital)

Back 7

Productivity

Front 8

indicates the ratio of one resource (input) to the goods and services produced (outputs)

Back 8

Single-factor productivity

Front 9

indicates the ratio of many or all resources (inputs) to the goods and services produced (outputs)

Back 9

Multifactor productivity

Front 10

The three factors critical to productivity improvement-labor, capital, and the art and science of management

Back 10

productivity variables

Front 11

a society in which much of the labor force has mitigated form manual work to work based on knowledge

Back 11

Knowledge societies

Front 12

number one goal in OM

Back 12

improve productivity

Front 13

Big 10 values that create values

Back 13

design of goods/services, manage quality, process/capacity, location strategy, layout strategy, hr/job design, supply chain mgmt, inventory material requirement, intermediate/short term scheduling, maintenance

Front 14

What is value defined by

Back 14

purchaser

Front 15

What are the three phases of OM

Back 15

Cost flow (1776-1980)
Quality flow(1980-1995)
Customization(1995-2015)

Front 16

What is Smith/Babbage know for

Back 16

labor specilization

Front 17

what is Whitney know for

Back 17

standardized parts

Front 18

What is Gantt know for

Back 18

Gantt chart

Front 19

What is Gilbreath know for

Back 19

time & motion study

Front 20

What is Taylor know for

Back 20

scientific ...

Front 21

What is ford/Sorensen know for

Back 21

mass production, pert

Front 22

What is Shewhart know for

Back 22

statistical sampling

Front 23

In what movement was computer aided design, JIT, EDI, TQM, etc. started

Back 23

Quality focus

Front 24

In what movement were globalization, internet, eCommerce, supply chain mgmt, and sustainability started

Back 24

Customization

Front 25

What is intangible, produced and consumed simultaneously, unique, high customer interaction, inconsistent product definition, knowledge based, and frequently dispersed

Back 25

Services

Front 26

What are new trends in OM

Back 26

ethics, global, product development, environment, production, work force, supply chain

Front 27

What are the productivity variables

Back 27

labor 10%
capital 38%
mgmt- 52%