Operations Management Test #3

Front 1

This is an appraisal activity that compares goods or services to a standard.

Back 1

Inspection

Front 2

This is a major component of quality control. It is useful when the cost of testing is high compared to the cost of passing a defective item or when testing is destructive. It is a compromise between doing 100% inspection and no inspection at all.

Back 2

Acceptance sampling

Front 3

Monitoring during the production process is referred to as:

Back 3

Process Control

Front 4

>Specialized tests that are completed in labs

>Specialized testing equipment

>More favorable testing environment

Back 4

Centralized Inspection

Front 5

>Quicker decisions are made

>Avoid introduction of extraneous factors

>Quality at the source

Back 5

On-Site Inspection

Front 6

This is the process that evaluates output relative to a standard and takes corrective action when output doesn't meet those standards.

Back 6

Quality Control

Front 7

This is a method of quality control which uses statistical methods. It is applied in order to monitor and control a process. Monitoring and controlling the process ensures that it operates at its full potential.

Back 7

Statistical Process Control (SPC)

Front 8

This is a natural variation in the output of a process. It is created by countless factors.

Back 8

Random (Common Cause) Variation

Front 9

This variation's cause cannot be identified. It is a nonrandom variation.

Back 9

Assignable (Special Cause) Variation

Front 10

Low-cost, high-volume items often require ___ inspection than other types of items.

Back 10

less frequent

Front 11

The more effective and all-encompassing a firm's quality control and continuous improvement efforts, the less that company will need to rely on:

Back 11

inspection

Front 12

Acceptance sampling, when it is used, is used:

(I) before production

(II) during production

(III) after production

Back 12

I and III, only

Front 13

The amount of inspection needed depends on ___ and ___.

Back 13

the costs of inspection; the costs of passing on defective items

Front 14

The greater the volume of the process being targeted for inspection, the more attractive ___ inspection is.

Back 14

automated

Front 15

A normal distribution is characterized by its:

Back 15

Mean and Standard Deviation

Front 16

The mean is the location of the ___ point.

Back 16

highest