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100 Cards in this Set

  • Front
  • Back
Which of the following is the final stop in the distribution channel in which organizations sell goods and services to consumers for their personal use?



A) franchising


B) retailing


C) brokering


D) wholesaling


E) disintermediation

B) retailing
Which one of the following statements about retailers and retailing activities is true?



A) Retailers create form utility.


B) Most retailers are multi-million dollar operations.


C) Retailers are members of channels of distribution.


D) About half of all U.S. workers are employed by retailers.


E) Retailers sell only to businesses.

C) Retailers are members of channels of distribution.
According to the ________ hypothesis, new retailing forms often begin as low-margin, low-price, low-status operations to challenge established retailers, then become successful, and eventually take the place of the established retailers they had challenged.



A) agent


B) broker


C) wheel-of-retailing


D) warehousing


E) retail life cycle

C) wheel-of-retailing
Which of the following best explains why new retailers often squeeze out older retailers?



A) retail borrowing


B) the wheel-of-retailing hypothesis


C) shrinkage


D) pop-up retailing


E) pyramid schemes

B) the wheel-of-retailing hypothesis

The ________ is a way to categorize retail operations by the conditions they face at different points in their existence.



A) product life cycle


B) retail life cycle


C) pyramid scheme


D) merchandise mix


E) retail placement theory

B) retail life cycle
In the ________ stage of the retail life cycle, the retailer often is an aggressive entrepreneur who takes a unique approach to doing business by creating a differential advantage, such as competing on the basis of low price, offering a distinctive assortment, or using a different way to distribute products.



A) expansion


B) introduction


C) extension


D) maturity


E) growth

B) introduction
Which of the following is most likely to occur during the maturity stage of the retail life cycle?



A) Prices are cut.


B) Profits are low due to development costs.


C) Declining competition makes it easier to maintain customer loyalty.


D) Competitors become obsolete as newer ways of doing business emerge.


E) The retailer fundamentally changes to meet customers' new needs.

A) Prices are cut.
When two or more separately owned retail firms combine, a(n) ________ has occurred.



A) downturn


B) merger


C) expansion


D) shrinkage


E) niche strategy

B) merger
A retail firm downsizes when it ________.



A) acquires one or more competitors with a low-end strategy


B) enters the maturity stage of the retail life cycleC) leaves the introduction stage of the retail life cycle


D) closes unprofitable outlets


E) shifts away from an upscale strategy

D) closes unprofitable outlets
In the ________ stage of the retail life cycle, retail businesses become obsolete as newer ways of doing business emerge.



A) decline


B) overexpansion


C) competition


D) maturity


E) growth

A) decline
Which of the following is NOT a function of a point-of-sale (POS) system?



A) collecting sales data


B) connecting directly into a store's inventory-control system


C) evaluating bids from potential suppliers


D) collecting data on returns and transfers to other stores


E) automatically sending orders to suppliers

C) evaluating bids from potential suppliers
Which of the following would enable a customer in one retail site to ask questions of a product "expert" in another retail site?



A) an in-store kiosk


B) an RFID tag


C) a POS system


D) a perpetual inventory control system


E) an e-menu

A) an in-store kiosk
Shoplifting, sweethearting, and retail borrowing are all problems that contribute to ________.



A) off-price retailing


B) shrinkage


C) pyramid schemes


D) understored trade areas


E) pop-up retailing

B) shrinkage
For the retailer, the practice of ________ results in lower total sales and, in many cases, damaged merchandise.



A) sweethearting


B) experiential shopping


C) retail borrowing


D) off-price retailing


E) network marketing

C) retail borrowing
A ________ is a set of related products a retailer offers.



A) merchandise mix


B) merchandise assortment


C) merchandise breadth


D) product depth


E) product line

A) merchandise mix
________ combine an economy supermarket with other lower-priced non-food merchandise.



A) Variety stores


B) Category killers


C) Supercenters


D) Box stores


E) Convenience stores

C) Supercenters
________ is the basis of most discount operations. Retailers offering this level of service require customers to perform their own product selection and may require customers to handle their own checkout process.



A) Limited-service


B) Full-service


C) Self-service


D) Specialty service


E) Wholesale service

C) Self-service
Which of the following types of retailers place the most emphasis on salespeople assisting customers throughout the purchase process?



A) limited-service retailers


B) full-service retailers


C) limited-service retailers


D) discount retailers


E) off-price retailers

B) full-service retailers
Which of the following is the number of different product lines available at a particular retail store?



A) merchandise breadth


B) inventory depth


C) merchandise depth


D) retail diversity


E) point-of-sale range

A) merchandise breadth
Which of the following is LEAST likely to happen at a full-service retailer?



A) Customers have access to alteration services.B) Gift wrapping services are offered.


C) Customers seek and receive helpful guidance from trained sales associates.


D) Customers handle their own checkout process.


E) Product consultants are available to answer specialized questions.

D) Customers handle their own checkout process.
________, such as Target and Kohl's, provide merchandise return and offer credit, but customers select merchandise without much assistance.



A) Self-service retailers


B) Full-service retailers


C) Specialty retailers


D) Off-price retailers


E) Limited-service retailers

E) Limited-service retailers
Which of the following statements about the services provided by retailers is true?



A) Discount stores are full-service retailers.


B) Convenience stores are unlikely to be full-service retailers.


C) Factory outlet stores are typically full-service retailers.


D) Walmart, Target, and Kohls are all examples of self-service retailers.


E) Only a few stores are actually classified as full-service retailers.

B) Convenience stores are unlikely to be full-service retailers.
Retail stores are often classified on the breadth and depth of their merchandise assortment. The breadth of the merchandise is the number of different lines available. The merchandise breadth may be classified as ________ or ________.



A) narrow; broad


B) narrow; deep


C) shallow; broad


D) shallow; deep


E) narrow; full

A) narrow; broad
Retail stores are often classified on the breadth and depth of their merchandise assortment. The depth of the merchandise is the variety of choices for each specific product. Merchandise depth may be classified as ________ or ________.



A) narrow; broad


B) narrow; deep


C) shallow; broad


D) shallow; deep


E) narrow; full

D) shallow; deep
Which of the following is true about convenience stores?



A) They carry mostly shopping goods.


B) They charge lower-than-normal prices for shopping goods.


C) They are reluctant to change their store designs and offerings to adjust to changes in the market.


D) They create time utility for their customers.


E) They create form, time, and place utility for their customers.

E) They create form, time, and place utility for their customers.
________ are food stores that carry a wide selection of edible and nonedible products.



A) Supermarkets


B) Convenience stores


C) Specialty stores


D) Variety stores


E) Department stores

A) Supermarkets
Which type of self-service store is a food store with a limited selection of items and few brands per item?



A) convenience store


B) box store


C) specialty store


D) variety store


E) leased department store

B) box store
________ carry a narrow assortment of product lines with deep assortments within those lines.



A) Supermarkets


B) Specialty stores


C) Convenience stores


D) Discount stores


E) Off-price stores

B) Specialty stores
A large retail store that wants to offer a broader variety of products or services on site than it would otherwise carry would most likely make an arrangement with a(n) ________.



A) leased department


B) convenience store


C) variety store


D) factory outlet


E) off-price retailer

A) leased department
Which type of self-service store offers a limited line of inexpensive items, often at a single price point?



A) convenience store


B) box store


C) specialty store


D) variety store


E) leased department store

D) variety store
Which of the following is a discount retailer owned by a manufacturer that provides the manufacturer a store to sell off defective merchandise?



A) a specialty store


B) a factory outlet store


C) a department store


D) a general merchandise discount store


E) a warehouse club

B) a factory outlet store
Which of the following is true about general merchandise discount stores?



A) They typically have deep and narrow assortments.


B) They typically have shallow and narrow assortments.


C) They do not use price differentiation.


D) They appeal to consumers who want easy access to a lot of merchandise.


E) They are typically full-service retailers.

D) They appeal to consumers who want easy access to a lot of merchandise.
Which of the following types of retailers obtain surplus merchandise from manufacturers and offer brand-name, fashion-oriented goods at low prices?



A) specialty stores


B) warehouse clubs


C) off-price retailers


D) department stores


E) hypermarkets

C) off-price retailers
Customers of a ________ buy most of the store's products in larger-than-normal packages and quantities.



A) warehouse club


B) department store


C) factory outlet store


D) leased department store


E) hypermarket

A) warehouse club
Which of the following is NOT true about warehouse clubs?



A) They are not full-service stores.


B) They often charge their customers with a modest annual membership fee.


C) They carry items in bulk.


D) They are a form of discount store.


E) They have not followed the pattern set forth by the wheel-of-retailing hypothesis.

E) They have not followed the pattern set forth by the wheel-of-retailing hypothesis.
Which of the following stores is most likely to have a narrow assortment of merchandise?



A) a supermarket


B) a factory outlet store


C) a department store


D) a warehouse club


E) a hypermarket

B) a factory outlet store
Which of the following statements about department stores is true?



A) Department stores are more successful in America today than they have ever been.


B) Department stores typically offer shallow and narrow assortments.


C) Department stores are more popular in America than they are abroad.


D) Department stores are typically self-service.


E) Department stores were a dominant type of retailer in the first half of the twentieth century.

E) Department stores were a dominant type of retailer in the first half of the twentieth century.
Which type of store carries a wide variety of items and offers a deep selection, but has been squeezed in recent years between more focused and more service-oriented specialty stores on the one hand and more efficient, lower-priced discounters on the other?



A) department


B) factory outlet


C) off-price


D) hypermarket


E) wholesaler

A) department
Which of the following types of retailers have been more successful in Europe than in the United States?



A) convenience stores


B) supermarkets


C) specialty stores


D) warehouse clubs


E) hypermarkets

E) hypermarkets
Which type of store combines the characteristics of a warehouse store and a supermarket?



A) freestanding store


B) department store


C) box store


D) hypermarket


E) factory outlet store

D) hypermarket
Which of the following types of retail stores would likely offer the broadest assortment of merchandise and services?



A) convenience stores


B) factory outlet stores


C) specialty stores


D) box stores


E) hypermarkets

E) hypermarkets
Which of the following is any method a firm uses to complete an exchange that does not require a customer to visit a store?



A) kiosk merchandising


B) nonstore retailing


C) direct selling


D) exchange retailing


E) e-commerce

B) nonstore retailing
Avon is successful at giving customers alternatives to traditional store outlets. Avon uses ________, which does not require a customer to visit a store.



A) locational merchandising


B) social shopping


C) mass retailing


D) nonstore retailing


E) broad geographic exchange

D) nonstore retailing
Which of the following prohibits door-to-door selling unless prior permission has been granted by the household?



A) the National Do Not Call Registry


B) a Green River Ordinance


C) permission-based e-marketing


D) network marketing


E) a party plan system

B) a Green River Ordinance
Through the ________ of direct selling, people tend to get caught up in the "group spirit" and buy things they would not normally buy if alone.



A) multilevel network


B) pyramid scheme


C) automatic vending system


D) door-to-door sales


E) party plan system

E) party plan system
Another name for multilevel marketing is ________.



A) the party plan system


B) network marketing


C) the pyramid system


D) e-commerce


E) experiential marketing

B) network marketing
In ________, a master distributor recruits other people to become distributors. The master distributor sells the company's products to the people she entices to join and receives commissions on all the merchandise sold by the people she recruits.



A) multilevel marketing


B) integrated sales


C) disintermediated sales


D) hierarchical sales


E) party plan systems

A) multilevel marketing
A master distributor is most likely to work in which of the following?



A) a box store


B) a B2B e-commerce site


C) a party plan system


D) network marketing


E) an experiential store

D) network marketing
Which of the following is an illegal sales technique?



A) atmospherics


B) a party plan system


C) a multilevel network


D) a pyramid scheme


E) off-price retailing

D) a pyramid scheme
In general, vending machines are best suited for selling which of the following?



A) specialty goods


B) unsought goods


C) capital items


D) food and beverages


E) accessory equipment

D) food and beverages
________ e-commerce is the online exchange between companies and individual consumers.



A) B2B


B) B2C


C) P2P


D) C2C


E) C2B

B) B2C
Which of the following is NOT a benefit provided by e-commerce?



A) It provides consumers the satisfaction of instant gratification.


B) It reduces the cost of doing business.


C) It enables specialized businesses to be more successful.


D) It provides consumers more access to pricing information.


E) It broadens product choices for consumers in smaller communities.

A) It provides consumers the satisfaction of instant gratification.
Experts predicting that destination retail will be a future trend believe that consumers will soon visit retailers more for ________ than for the basic process of purchasing products.



A) information


B) credit services


C) comparison shopping


D) entertainment


E) social opportunities

D) entertainment
Which of the following is the term for how the marketplace perceives a retailer relative to the competition?



A) store layout


B) store atmosphere


C) merchandise assortment


D) store image


E) market segmentation

D) store image
Which of the following is NOT an element involved in the creation of store atmospherics?



A) color


B) furnishings


C) smells


D) sounds


E) knowledgeable personnel

E) knowledgeable personnel
Which of the following factors is most likely to be used to create store atmospherics?



A) employee training


B) sales promotion


C) store layout


D) event sponsorship


E) price points

C) store layout
Which kind of retail store would be most likely to use a grid layout?



A) a high-end restaurant


B) a clothing specialty store


C) a jewelry store


D) a supermarket


E) a factory outlet store

D) a supermarket
Which of the following statements about store layout is NOT true?



A) A grid layout is more conducive to browsing than a free-flow layout.


B) In a typical grid layout, staples are placed in more remote areas.


C) Store layout is an element of atmospherics.


D) A grid layout is useful for systematically moving shoppers through the retail space.


E) A free-flow layout is most often found in specialty stores and department stores.

A) A grid layout is more conducive to browsing than a free-flow layout.
In general, a cluttered and crowded arrangement of merchandise conveys to customers a sense that the store focuses on ________.



A) brand-name merchandise


B) specialty items


C) low-priced merchandise


D) customer service


E) staples

C) low-priced merchandise
A retail site's storefront and marquee are both examples of ________.



A) store layout


B) visual merchandising


C) experiential marketing


D) trade areas


E) customer services

B) visual merchandising
Which of the following statements about the use of color in retail stores is true?



A) Blue and green are warm colors.


B) Bright colors make shoppers feel more relaxed.


C) Reds and yellows convey an atmosphere of elegance and cleanliness.


D) Orange is used to stimulate hunger.


E) Light colors convey excitement.

D) Orange is used to stimulate hunger.
Which of the following statements about retail store personnel is true?



A) The presence of knowledgeable sales personnel is generally unimportant to shoppers.


B) Shoppers tend to rate the quality of service they receive from sales personnel as low.


C) The turnover rate among sales personnel is low.


D) Superior customer service is rarely seen as a competitive advantage.


E) Store personnel are unrelated to a store's image.

B) Shoppers tend to rate the quality of service they receive from sales personnel as low.
Why has the practice of running frequent sales often backfired for retailers?



A) Fewer shoppers are interested in bargain hunting.


B) Changing price points have had little effect on store images.


C) Consumers become trained to buy only when the retailer is having a sale.


D) Shoppers are more interested in store image than in price points.


E) Department stores have resisted using everyday-low-pricing strategies.

C) Consumers become trained to buy only when the retailer is having a sale.
A store using an everyday low-pricing (EDLP) strategy does which of the following?



A) relies on its pricing strategy to create its competitive advantage and engages in a price war if necessary to maintain the advantage


B) has weekly sales


C) sets prices between the list price the manufacturer suggests and the deeply discounted price stores that compete on price alone offer


D) positions itself as an anchor store in a shopping center


E) eliminates customer service in order to maintain low prices

C) sets prices between the list price the manufacturer suggests and the deeply discounted price stores that compete on price alone offer
In terms of the basic types of retail locations, the traditional downtown business area found in most towns and cities is referred to as a ________.



A) saturated trade area


B) understored trade area


C) lifestyle center


D) shopping center


E) central business district

E) central business district
A ________ is a group of commercial establishments owned and managed as a single property.



A) wholesaler


B) franchise


C) shopping center


D) hypermarket


E) business district

C) shopping center
Which of the following statements about shopping centers is true?



A) The smallest form of shopping center is called a strip center.


B) The largest form of shopping center is called a lifestyle center.


C) Rents for stores in shopping centers tend to be low.


D) Shopping centers are not sources of entertainment aside from the shopping experience.


E) A shopping center is a group of commercial establishments managed as multiple properties

A) The smallest form of shopping center is called a strip center.
Which of the following is the best example of an anchor store?



A) a freestanding store such as IKEA


B) an upscale retailer such as Williams-Sonoma in a lifestyle center


C) a department store such as Macy's in a shopping center


D) a kiosk selling perfume or jewelry in a shopping center


E) a small restaurant in a strip center

C) a department store such as Macy's in a shopping center
Which of the following accurately describes a lifestyle center?



A) It is the new term for a redesigned central business district that provides a rich variety of services and products.


B) It is a form of a superregional center.


C) It combines the feel of a neighborhood park with the convenience of a strip mall.


D) It is a freestanding retail operation that has designated itself as a shopping destination.


E) It is a nontraditional retail center that offers marketers more flexibility than a shopping center.

C) It combines the feel of a neighborhood park with the convenience of a strip mall.
A ________ is a smaller shopping center with upscale stores, convenient locations, and expensive landscaping. It is typically located near affluent residential neighborhoods.



A) superregional center


B) strip center


C) lifestyle center


D) franchise


E) freestanding retailer

C) lifestyle center
Which of the following is true about freestanding retailers?



A) They benefit from the close proximity of stores selling similar merchandise.


B) They are typically small entrepreneurial operations.


C) They rely on spillover from other stores to attract customer traffic.


D) They are located by themselves in a separate building.


E) They anchor large shopping centers.

D) They are located by themselves in a separate building.
Store location planners look at a store's ________, the geographic zone that accounts for the majority of its sales and customers.



A) trade area


B) microenvironment


C) primary market


D) traffic paths


E) target market

A) trade area
Store location planners conducting a site evaluation would consider all of the following EXCEPT which one?



A) local zoning laws


B) the impact of color on customer behavior


C) traffic flow


D) visibility from the street


E) ease of delivery access

B) the impact of color on customer behavior
Why do stores locate in saturated trade areas?



A) to decrease competition


B) to access high customer traffic


C) to take advantage of tax breaks


D) to create retailer cooperatives


E) to standardize the service mix

B) to access high customer traffic
A(n) ________ trade area is a site where a sufficient number of stores already exist and the retailer believes it can compete successfully by going head-to-head with the competition.



A) overstored


B) secondary


C) primary


D) saturated


E) understored

D) saturated
The Home Depot entered the market as a store for professional and amateur plumbers, electricians, and carpenters. Then it introduced its garden centers. Next came its home design center that provides help with all kinds of interior decorating problems. Now it is enlarging its garden centers and hiring knowledgeable gardeners to staff these centers. The addition of more amenities and greater assortment can be best explained by which of the following?



A) the interconnectedness of the retail life cycleB) the trend toward disintermediation


C) the success of off-price retailers


D) the wheel-of-retailing hypothesis


E) the 80/20 rule of retailing

D) the wheel-of-retailing hypothesis
The Healthy Bites Grill is fast-food restaurant chain that sells burgers made from lean buffalo meat, fries that aren't fried, and veggie pockets with soy cheese. The company is four years old and already has outlets in New York, Japan, Canada, and Kuwait, and has plans to expand to many other markets. In which stage of the retail life cycle is the Healthy Bites Grill?



A) introduction


B) growth


C) maturity


D) expansion


E) extension

B) growth
Which of the following identifies how the wheel-of-retailing hypothesis and the retail life cycle are alike?



A) They both have specific stages through which all retailers progress.


B) They both are based on the structure of the product life cycle.


C) They both suggest that the majority of retailers enter the market through low-end strategies.D) They both depict how changes in technology and culture affect retailers.


E) They both indicate that most retailers shift strategies over time.

E) They both indicate that most retailers shift strategies over time.



Not sure- A or E?

V&E Bridal Design Shop caters to engaged couples who desire a traditional Eastern Asian wedding ceremony. The brides-to-be who shop at this store are typically Japanese, Laotian, Vietnamese, Korean, or Chinese. This retailer has used ________ to identify a market segment.



A) psychographics


B) geography


C) demographics


D) socioeconomics


E) its merchandise mix

C) demographics
When sales are made in a local Walmart, the sales data is sent to Walmart headquarters where the data are used to build a picture of the buying habits of people who shop at individual Walmarts across the nation. The use of ________ makes this possible.



A) POS systems


B) social shopping


C) e-commerce


D) e-menus


E) direct selling

A) POS systems
Josh purchased a new tie from an upscale men's clothing store to impress the managers he would meet at an important job interview. The day after the job interview, Josh returned the tie to the store for a full refund. This is an example of ________.



A) buyer's remorse


B) "sweethearting"


C) retail borrowing


D) shoplifting


E) pyramid scheming

C) retail borrowing
Costco's surprise offerings of seconds, overstocks, and closeouts–occasionally including diamonds–is an example of how a retailer can differentiate itself through its ________.



A) merchandise mix


B) services mix


C) destination retailing


D) store atmosphere


E) level of service

A) merchandise mix
A shoe department carries more than fifty-five different styles of white sandals. This is a description of the shoe department's ________.



A) merchandise breadth


B) retail diversity


C) merchandise depth


D) point-of-sale range


E) service assortment

C) merchandise depth
The Paper Moon sells gift wrapping paper, stationery, and greeting cards. It does not sell any other products. The number of different kinds of wrapping paper, stationery, and cards make up its ________.



A) point-of-sale range


B) merchandise diversity


C) atmospherics


D) merchandise assortment


E) retail format

D) merchandise assortment
Five years ago, the Paradise Surf Shop was the only surf-gear store catering to women. It carried everything the serious female surfer needed to ride the waves. In terms of its merchandise assortment, it had a ________ assortment.



A) shallow and deep


B) narrow and deep


C) shallow and broad


D) broad and deep


E) shallow and narrow

B) narrow and deep
At Neiman Marcus, a first-class department store, customers shop for specialty products and have come to expect assistance in every phase of the shopping process. Neiman Marcus is a ________.



A) self-service retailer


B) limited-service retailer


C) full-service retailer


D) specialty store


E) lifestyle center

C) full-service retailer
Stop-N-Go and Circle K, small stores that traditionally have had a market of consumers who are willing to pay a higher price for the ease of buying staples close to home, are ________.



A) specialty stores


B) convenience stores


C) supermarkets


D) hypermarkets


E) off-price retailers

B) convenience stores
GameStop sells video games and systems, offering a narrow product line with a deep assortment within that line. GameStop is a(n) ________.



A) department store


B) convenience store


C) specialty store


D) general merchandise discount store


E) off-price retailer

C) specialty store
ShopWell, a large supermarket chain, wants to offer a wider variety of fresh ready-to-go meals for its customers. ShopWell has contracted with The Great Wall, a Chinese restaurant, and Salad Heaven, a health food restaurant, to set up small take-out areas within the supermarket. This arrangement is an example of ________.



A) convenience stores


B) leased departments


C) specialty stores


D) hypermarkets


E) off-price retailing

B) leased departments
Stan Clark, the owner of Eskimo Joe's bar, is considering closing the bar and selling the logo apparel with direct marketing through a catalog. Stan Clark is considering a(n) ________ option.



A) wholesaling


B) nonstore retailing


C) B2B commerce


D) experiential shopping


E) box store

B) nonstore retailing
A telephone call from a salesperson requesting you to purchase a subscription to an educational magazine designed to help children improve their math skills is an example of which of the following?



A) direct selling


B) one-way communication


C) direct wholesaling


D) two-way vending


E) e-commerce

A) direct selling
Using current sales as a predictor, which of the following products would likely be most effectively sold using direct selling through a company such as AMWAY?



A) women's clothing


B) cleaning products


C) baby furniture


D) automobiles


E) pet food

B) cleaning products
Which of the following products would most likely be sold through automatic vending in the US?



A) smart phones


B) office supplies


C) baseball caps


D) shoes


E) beverages

E) beverages
The purchase of a set of flannel sheets from the Lands' End catalog Web site is an example of ________ e-commerce.



A) B2B


B) B2C


C) POS


D) C2C


E) C2B

B) B2C
The Paradise Surf Store carried everything the serious female surfer needed to ride the waves. It displayed lightweight surfboards with flowers painted on them stacked along the walls of the store. It also had clean, well-lit dressing rooms for trying on wetsuits and knowledgeable staff who knew what a woman needed to succeed in an essentially male-dominated sport. These factors together created its ________.



A) store layout


B) merchandise assortment


C) media plan


D) atmospherics


E) store image

E) store image
In which of the following would you be most likely to see a free-flow layout?



A) a warehouse club like Sam's Club


B) a clothing specialty store like the Gap


C) a supermarket


D) a hypermarket


E) a box store such as ALDI

B) a clothing specialty store like the Gap
The lighting in Jake's Steak Restaurant is muted. The chairs are covered in leather and solid enough to last a lifetime, and each table is covered with a white linen cloth. The colors are limited to earth tones with an occasional splash of red. Patrons can not hear any kitchen noises, only a pleasant melody that seems familiar but unrecognizable. The smells are extraordinarily varied. This is a description of the restaurant's ________.



A) visual merchandising


B) layout


C) atmospherics


D) service mix


E) experiential retailing

C) atmospherics
Which of the following is most likely true about shoppers who prefer to shop at lifestyle centers?



A) They prefer inexpensive, thrifty atmospheres.B) They value an aesthetically pleasing shopping environment.


C) They prefer out-of-the-way locations.


D) They rarely dine out.


E) They are motivated by deals on last year's merchandise.

B) They value an aesthetically pleasing shopping environment.
Laclede's Landing in downtown St. Louis, Missouri, has been turned into a vibrant development with small shops and restaurants. It has done a lot to reverse the fortunes of the aging area near the river, including helping to increase foot traffic enough to support entertainment areas and the opening of additional stores. This is an example of which of the following?



A) a lifestyle center


B) a festival marketplace


C) a central trade area


D) an overstored trade area


E) an understored trade area

B) a festival marketplace
Kurt Jeannopolous is looking to locate one of his men's clothing stores in an area with a growing population but few retail options. Kurt is looking for a(n) ________ trade area.



A) saturated


B) overstored


C) understored


D) primary


E) secondary

C) understored