I/o Psych

Front 1

Front (Term)

Retrospective emotion

Back 1

Back (Definition)

reaction that results from a consideration of the tasks one has already completed.

EXAMPLE: Proud of getting positive feedback from boss.

Hint 1

receiving positive feedback on something you have already done.

Front 2

Front (Term)

Prospective emotion

Back 2

Back (Definition)

reaction for something you are anticipating on doing in near future.

EXAMPLE: a performance, going to disney.

Hint 2

excitement towards something you are going to do but haven't done yet.

Front 3

Front (Term)

Work Withdrawal

Back 3

Back (Definition)

Absenteeism, turnover, tardiness, & retirement.

EXAMPLE: lateness, slacking but doesn't want to quit

Hint 3

1/2 withdrawal behaviors still remaining ties to work no intention of quitting.

Front 4

Job withdrawal

Back 4

intentions of quitting or retiring shows signs of typical withdrawal.

Hint 4

wants to quit or retire and is slacking

Front 5

Problem focus coping

Back 5

approaching an issue head on managing / altering the problem causing the stress

Hint 5

making a plan o deal with the problem, try to solve i

Front 6

Problem focus coping

Back 6

approaching an issue head on managing / altering the problem causing the stress

Hint 6

making a plan o deal with the problem, try to solve i

Front 7

emotion-focused coping

Back 7

approach that is directed at reducing the emotional response to a problem avoiding, distancing oneself from the issue.

Hint 7

seeking support of others to help cope w/ problem. avoid, distance

Front 8

Problem focus coping

Back 8

approaching an issue head on managing / altering the problem causing the stress

Hint 8

making a plan o deal with the problem, try to solve i

Front 9

emotion-focused coping

Back 9

approach that is directed at reducing the emotional response to a problem avoiding, distancing oneself from the issue.

Hint 9

seeking support of others to help cope w/ problem. avoid, distance

Front 10

Surface acting

Back 10

faking ones emotions, expressions

Hint 10

a server has a bad day but must be happy at work to they fake a smile.

Front 11

Deep acting

Back 11

managing one's feelings by actually changing your mood being empathetic

Hint 11

genuine, try to see the other person's view and be thoughtful. sincere.

Front 12

emotion labor

Back 12

regulating ones emotions to meet a jobs demand/ enviroment

Front 13

affirmative action

Back 13

Program that acknowledges particular demographic groups may be underrepresented in a work environment. tools to help reduce this.

Hint 13

represents and stands for ethnic groups

Front 14

Behavioral Approach

Back 14

Ohio State study, leadership theory focuses on the kinds of behaviors engaged by people in leadership roles and identified 2 different types....consideration & initiating structures.

Hint 14

Ohio state research leadership behavioral roles, fleishman.