Comm Final

Front 1

TRUE/FALSE:

There is no one way to tell if someone is lying

Back 1

true

Front 2

3 key characteristics of groups

Back 2

1: shared identity. 2: common goals. 3: interdependent relationships

Front 3

shared identity

Back 3

at least one part of your identity is shared with a group.

Front 4

common goals

Back 4

reason for being in a group

Front 5

interdependant relationship

Back 5

you have to be some level dependent on others in your group

Front 6

stages of group development

Back 6

forming, storming, norming, performing, adjourning.

Front 7

forming

Back 7

when you're feeling it out. first encounters. figuring out where your place is.

Front 8

storming

Back 8

conflict. very important role.

Front 9

norming

Back 9

when things/behavior start to normalize

Front 10

performing

Back 10

when things get going. task gets accomplished.

Front 11

adjourning

Back 11

going separate ways

Front 12

groupthink

Back 12

trying so hard to avoid conflict usually generates more conflict. groupthink is NOT ideal

Front 13

conflict

Back 13

expressed struggle between 2 or more parties who perceive incompatible goals, scarce resources, and interference from another party. this creates a barrier to achieving a particular goal.

Front 14

TRUE/FALSE:

conflict isn't vital to relationships

Back 14

false

Front 15

conflict is an example of which of the 4 core theories?

Back 15

relational dialects

Front 16

hard power

Back 16

power someone has based on brute physical force

Front 17

soft power

Back 17

social, mental power. power you get from communicating

Front 18

approaches to conflict

Back 18

avoidance, accommodation, competition, compromise, collaboration

Front 19

accommodation

Back 19

someone who doesn't like conflict. stays in conflict long enough to end it. this builds resentment.

Front 20

competition

Back 20

someone who enjoys conflict. someone who wants to argue just to be right

Front 21

compromise

Back 21

giving up part of what you want in exchange for your partner getting what they want. meeting 1/2 way

Front 22

collaboration

Back 22

figuring out a way so both parties are satisfied in resolution

Front 23

avoidance

Back 23

avoiding the situation completely

Front 24

distributive bargaining

Back 24

competitive negotiation strategy. 1 loser 1 winner

Front 25

integrative bargaining

Back 25

actually interested in someone else's interests. working to create a mutually beneficial solution

Front 26

classical management theory

Back 26

organization is seen as a machine. efficiency and effectiveness. individual is seen as replaceable. communication is top down.

Front 27

humanistic approach

Back 27

organization is viewed as a family. social exchange theory. efficiency and effectiveness achieved through employee satisfaction. happy employee=productive employee. communication is up, down, and across.

Front 28

systems theory

Back 28

newest. organization as a living organism. effectiveness and system survival. individual is only important in the context of relationships and interdependence.

Front 29

productive conflict

Back 29

healthy and managed effectively. it fosters healthy debate and leads to better decision making

Front 30

unproductive conflict

Back 30

conflict that is managed poorly and has a negative impact

Front 31

conflict triggers

Back 31

inaccurate perceptions, imcompatable goals, unbalanced costs and rewards, provocation

Front 32

inaccurate perceptions

Back 32

misinterpretation. most common

Front 33

incompatable goals

Back 33

when two people want different things

Front 34

unbalanced costs and rewards

Back 34

social exchange theory

Front 35

provocation

Back 35

aggression, identity management, lack of fairness, incompetence, relationship threats

Front 36

stages of conflict management

Back 36

differentiation phase, integration phase, problem-solving solution plase

Front 37

media richness

Back 37

the degree to which a media channel is communicative

Front 38

big T truth

Back 38

universal truth. doesn't change. consistently true

Front 39

little t truth

Back 39

subjective truth. changes in context.

Front 40

deception

Back 40

the attempt to convince someone that something is false