Chapter 7 Managing Stress And Emotions

Front 1

Stress is defined by psychologists

Back 1

the body’s reaction to a change that requires a physical, mental, or emotional adjustment or response.

Front 2

physical effects of stressphysical effects of stress

Back 2

neck pain, aching muscles, and insomnia

Front 3

amygdala is responsible for

Back 3

stimulating fear responses

Front 4

Selye believed that unmanaged stress could create

Back 4

physical diseases such as ulcers and high blood pressure, and psychological illnesses such as depression

Front 5

General Adaptation Syndrome (GAS)

Back 5

stress played a general role in disease by exhausting the body’s immune system

Front 6

In Selye’s GAS model, stress affects an individual in three steps:

Back 6

alarm, resistance, and exhaustion

Front 7

alarm phase

Back 7

an outside stressor jolts the individual, insisting that something must be done

fight-or-flight moment in the individual’s experience

Front 8

resistance phase

Back 8

body begins to release cortisol and draws on reserves of fats and sugars to find a way to adjust to the demands of stress

Front 9

exhaustion phase

Back 9

The body has depleted its stores of sugars and fats, and the prolonged release of cortisol has caused the stressor to significantly weaken the individual

Front 10

Stressors

Back 10

are events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response

Front 11

workplace stressors

Back 11

role demands
Role ambiguity
Role conflict
Role overload

Front 12

Role ambiguity

Back 12

refers to vagueness in relation to what our responsibilities are

Front 13

Role conflict

Back 13

refers to facing contradictory demands at work

Front 14

Role overload

Back 14

defined as having insufficient time and resources to complete a job

Front 15

information overload

Back 15

occurring when the information processing demands on an individual’s time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing

Front 16

Work–family conflict

Back 16

occurs when the demands from work and family are negatively affecting one another

Front 17

Life Changes

Back 17

Stress can result from positive and negative

Front 18

3 Outcomes of Stress

Back 18

physiological
psychological
work outcomes

Front 19

individual ways of dealing with stress

Back 19

flow
diet
exercise
social support
time management
sleep
sleep

Front 20

organizational ways of dealing with stress

Back 20

clear expectations
autonomy
create fair work environment
telecommuting
sabbaticals
employee assistance program