Management And Organizational Behavior Chapter 7 Emotions And Moods University Of Baltimore

Front 1

The Myth of Rationality

Back 1

A well-run organization didn't allow employees to express frustration, fear, anger, love, hate, joy, grief and similar feelings

Front 2

Affect

Back 2

A generic term that covers a broad range of feelings that people experience. It's a concept that includes both Emotions and Moods

Front 3

Emotions

Back 3

intense feelings that are directed at someone or something

Front 4

Moods

Back 4

Feelings that tend to be less intense than emotions and that often lack a contextual stimulus. They are not directed at a person or event

Front 5

Six Basic Emotions

Back 5

Anger, Fear, Sadness, Happiness, Disgust, Suprise

Front 6

Positive Emotions

Back 6

Provide a favorable response
e.g. joy and gratitude -

Front 7

Negative Emotions

Back 7

Express a non- favorable response
e.g. anger or guilt

Front 8

Positive Affect

Back 8

Mode dimension consisting of positive emotions such as excitement, self assurance, and Cheerfulness at the high end. Boredom sluggishness and tiredness at the low end

Front 9

Negative Affect

Back 9

Mode dimension cosisting of negative emotions such as nervousness, stress, and anxiety at the high end. Relaxation, tranquility, and poise at the low end

Front 10

Evolutionary psychology

Back 10

Field of study that says we must experience emotions- positive or negative because they serve a purpose.

Front 11

Sources of Emotions and Moods

Back 11

Day of the week and Time of Day
Weather
Stress
Social Activities
Sleep
Age
Gender

Front 12

Emotional Labor

Back 12

An employees expression of organizationally desired emotions during interpersonal transactions at work

Front 13

Emotional Dissonance

Back 13

When employees must project one emotion while simultaneously feeling another. Leads to emotional exhaustion and burn out.

Front 14

Felt Emotions

Back 14

Individuals actual emotions

Front 15

Displayed Emotions

Back 15

Those that the organization requires workers to show and considers appropriate in a given job.

Front 16

Surface Acting

Back 16

Hiding one inner feelings and forgoing emotional expressions in response to display rules.
Deals with displayed emotions. More stressful on employees than deep acting

Front 17

Deep Acting

Back 17

Trying to modify ones true inner feelings based on display rules. Deals with felt emotions Healthcare worker trying to show more empathy for patients

Front 18

Emotional Intelligence

Back 18

1. Be self aware of your own emotions
2. Detect emotions in others
3. Manage emotional cues and information

Front 19

Case for Emotional Intelligence

Back 19

Intuitive Appeal - People who detect emotions in others control their own emotions
EI predicts Criteria that Matter - High EI means good Perfomance on the job
EI is Biologically Based - brain legion studies

Front 20

Case Against Emotional Intelligence

Back 20

Too Vague a concept
EI can't be measured
Validity of EI - to close to intelligence and pesonality

Front 21

Application of Emotions and Moods in OB

Back 21

Selection, Decision Making, Creativity, Motivation, Leadership, Negotiation, Customer Service, Job Attitudes, Deviant workplace behaviors