Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
22 Cards in this Set
- Front
- Back
|
Define what is internal customers |
The physicians, nurses and other professional personnel served by central service |
|
|
Define quality |
Degree of excellence in a product or service |
|
|
Empowerment |
granting authority power to employees so they make decisions within the area of responsibility |
|
|
Process improvement |
An activity design to identify and resolve work task related problems |
|
|
Cross functional team |
Is group of employees from different departments that works together to resolve operating problems |
|
|
Define failure and effect analysis |
A process designed to predict the adverse outcomes of various human and machine failures to prevent future adverse outcomes |
|
|
Root cause analysis |
A process that looks backwards at an event to help prevent its future occurrence |
|
|
Define sentinel event |
An unexpected occurrence involving death, serious physical or psychological injury, or the risk thereof |
|
|
Define total quality improvement |
Measuring the current output of a process or procedure, and the modifying it to increase efficiency and effectiveness |
|
|
Continuous quality improvement |
statistical method to improve work process |
|
|
Work processes |
A series of work activities which produce a product or service |
|
|
Quality assurance |
A comprehensive and measured effort to provide total quality |
|
|
Define Six sigma |
A quality process that focuses on developing and delivering near perfect products and services |
|
|
Define lean six sigma |
A quality process in eliminating waste in the production of products |
|
|
Define DMADV |
Define, measure ,analyze,design and verify |
|
|
Define DMAIC |
Define, measure, analyze, improve and control |
|
|
DMADV and DMAIC are part of the ? |
Six sigma |
|
|
Name a Quality programs and standards |
The joint commission (TJC) The Center for Medicare & Medicaid (CMS) Occupational safety and health administration (OSHA) Association for the advancement of medical instrumentation (AAMI) National committe for quality assurance (NCQA) |
|
|
Define Magnet statues |
An award given by the American Nurse credentialing Center to hospitals for quality patient care, nursing excellence and innovative in professional nursing practice |
|
|
Iso 9000 |
An international standards used by participating organization to help ensure that quality services amd products are consistently delivered |
|
|
What are some quality central service procedures |
•Performing departmental audits •Following departmental policies •Keeping current with new technology and appropriately sharing what has been learned with co-workers and supervisor •Taking a role in quality improvement process •Assuming responsibility for survey readiness •Adopting a team mentality •Attaining CS certification
|
|
|
Who must be the center of every quality concern |
The Patient |
