B), Quality Assurance
According to (Arnold & Holler, 1995), quality assurance is “all those planned and systematic actions necessary to provide adequate confidence that a system or product will perform satisfactorily in service”. They further claim that quality assurance responsibilities include: “setting broad goals, providing guidance, setting direction, reviewing qualifications and training personnel, reviewing quality-related records, developing and documenting as well as following up quality procedures, scheduling and conducting as well as following up quality audits, being involved in procurement cycle, being involved in the design review cycle, and scheduling and conducting surveillance”. Quality assurance has somewhat relationship …show more content…
Malcolm Baldrige Malcolm Baldrige model of quality management practice is the expansion of application of Malcolm Baldrige National Quality Award originally for US companies excelling in quality management and quality of achievement to education settings (Arcaro,1995) . The award criteria are based on core values and concepts of customer focus-driven quality,Leadership, continuous improvement, total participation, fast response, design quality and prevention, Long-range outlook, management by fact, partnership development, and community responsibility. Although Malcolm Baldrige model is slightly different from ISO and TQM, they all address the ways to transform the existing quality to expected quality.
D). ISO 9000 ISO 9000 family of standards is a set of standards and guidelines relating to quality management system (International Organization of Standardization, 2011a). (International Organization of Standardization, 2011a) defines ISO 9001:2008 as “ the standard that provides a set of standardized requirements for quality management system”. ISO 9001 as been revised in 1994, 2000, and 2008. ISO 9001 does not guarantee the quality of the product (International Organization of Standardization, 2011d) and high organizational performance (Kim, Kumar, & Kumar, …show more content…
Hoyle (2009) states that process approach is about linking objectives, activities, resources, and constraints. In addition, process approach is expected to improve performance, which is measured by cost, results, and opportunities (International Organization of Standardization, 2011c). Moreover, process management is positively related to inventory performance (Kaynak, 2003). However, this study also shows that process management does not directly affect quality performance. Thus, there is a mixed result of process approach implementation. Principle 5 - System Approach to Management: “Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives” (International Organization of Standardization, 2014f). A system can have more than one function or processes in an organization. It is important to recognize the interaction of among the functions or processes because changing one of them can influence or affect the others (Hoyle, 2009). Thus, system approach emphasizes on the interactions of
According to (Arnold & Holler, 1995), quality assurance is “all those planned and systematic actions necessary to provide adequate confidence that a system or product will perform satisfactorily in service”. They further claim that quality assurance responsibilities include: “setting broad goals, providing guidance, setting direction, reviewing qualifications and training personnel, reviewing quality-related records, developing and documenting as well as following up quality procedures, scheduling and conducting as well as following up quality audits, being involved in procurement cycle, being involved in the design review cycle, and scheduling and conducting surveillance”. Quality assurance has somewhat relationship …show more content…
Malcolm Baldrige Malcolm Baldrige model of quality management practice is the expansion of application of Malcolm Baldrige National Quality Award originally for US companies excelling in quality management and quality of achievement to education settings (Arcaro,1995) . The award criteria are based on core values and concepts of customer focus-driven quality,Leadership, continuous improvement, total participation, fast response, design quality and prevention, Long-range outlook, management by fact, partnership development, and community responsibility. Although Malcolm Baldrige model is slightly different from ISO and TQM, they all address the ways to transform the existing quality to expected quality.
D). ISO 9000 ISO 9000 family of standards is a set of standards and guidelines relating to quality management system (International Organization of Standardization, 2011a). (International Organization of Standardization, 2011a) defines ISO 9001:2008 as “ the standard that provides a set of standardized requirements for quality management system”. ISO 9001 as been revised in 1994, 2000, and 2008. ISO 9001 does not guarantee the quality of the product (International Organization of Standardization, 2011d) and high organizational performance (Kim, Kumar, & Kumar, …show more content…
Hoyle (2009) states that process approach is about linking objectives, activities, resources, and constraints. In addition, process approach is expected to improve performance, which is measured by cost, results, and opportunities (International Organization of Standardization, 2011c). Moreover, process management is positively related to inventory performance (Kaynak, 2003). However, this study also shows that process management does not directly affect quality performance. Thus, there is a mixed result of process approach implementation. Principle 5 - System Approach to Management: “Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives” (International Organization of Standardization, 2014f). A system can have more than one function or processes in an organization. It is important to recognize the interaction of among the functions or processes because changing one of them can influence or affect the others (Hoyle, 2009). Thus, system approach emphasizes on the interactions of