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11 Cards in this Set
- Front
- Back
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Nurses, physicans, and other professionals working in the healthcare facility are______customers of Central Service. |
Internal |
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An activity designed to identify and resolve work task-related problem is called |
Process Improvement |
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When something deviates from the expected standard it is said to have a |
Defect |
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Biological indicators, chemical indicators and integrators, as well as pressure gauges, graphs and charts, are all examples of |
Technical Quality Control Indicators |
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A process that looks backwards at an event to help prevent it from reoccurring is called a |
Root Cause Analysis (RCA) |
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The quality process that uses the DMADV/DMAIC processes to improve processes is called |
Six Sigma |
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An international standard used by participating organizations to help assure that they consistently deliver quality service and products. |
ISO 900 |
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The act of granting authority to employees to make decisions within their areas of responsibility is called |
Empowerment |
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Quality Control |
Is a technical, statistical sampling method that measures the quality of productio. |
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An unexpected occurrence involving death, serious physical or psychological injury, or the risk there of is called a |
Sentinal Event |
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Cast Cart |
An inventory control system for products and equipment that is typically used in the operating room. |
