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6 Cards in this Set
- Front
- Back
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Prevent type 1 violence (i.e. robberies)
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-increasing visibility- security cameras, GPS, emergency lights, anything that makes robber feelvisible and conspicuous, increasing their perception of risk
-reducing rewards -hardening targets- physical designs that make it difficult to assault employees, screens, speedbumps, revolving doors, bullet-resistant barriers, raised counter to preventjumping over counters, training |
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prevent type 2 violence
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-environmental -security devices like metal detectors, surveillance cameras, andbullet-resistant glass, lighting, security personnel, decorate sparsely toreduce weapons, panic buttons
-organizational andadministrative - policies and practices to prevent aggression, reportingaggression, acceptable behaviours, buddy systems -behavioural -perceptions of control were positively correlated with employee emotionalwell-being and negatively associated with employee fear of future violence,provide training for confidence, customer service skills, how to resolve conflicts,how to recognize escalating agitation, and how to manage and respond toaggressive behaviour. |
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prevent type 3 violence
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-improve interpersonal relationships
-make sure to uphold concepts of justice so they don't react to inequity aggressively -leadership training to reduce abusive supervision -reduce stress levels -conflict resolution training -confidential grievance procedures -policies labelling violence and aggression as forbidden |
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"reasonable person test"
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determines whether a reasonable person would be awarethat the behaviour is offensive, often used in sexual harassment cases
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SAVT acronym
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-swearing, agitation, volume, threat
-During the escalation phase of the assault cycle,individuals are more likely to use profane or obscene language, to showphysical signs of agitation (e.g., getting red in the face, fidgeting orpacing, clenching fists, unable to keep still), and to begin shouting ortalking loudly. Employees are advised to recognize these signs and to respondby establishing clear boundaries (e.g., pointing out that profane language orshouting is unacceptable, asking individuals to calm themselves), engaging indefusing, and alerting supervisors or coworkers to the situation. |
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assault cycle
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modelsuggesting that violence occurs only after a period of escalation. The assaultcycle tells us (a) that aggression can escalate into violence, and (b) thatviolence does not “come out of nowhere”—rather, there are clear signs thatindividuals are increasingly likely to become violent
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