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46 Cards in this Set
- Front
- Back
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Reasons for Product & Service Design |
1. Economic 2. Social and Demographic 3. Political, liability, or legal 4. Competitive 5. Cost or Availability 6. Technological |
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Refers to an examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product |
Value Analysis |
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Responsibility of a manufacturer for any damages and injuries |
Product liability |
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An implication that a product must carry |
Merchantability and fitness |
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Product must be usable for its intended purpose |
Merchantability and fitness |
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Extent to which there is an absence of variety in a product, service or process |
Standardization |
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A strategy of producing standardized goods or services, but incorporating some degree of customization |
Mass customization |
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The process of producing, but not quite completing a product or service until customer preferences are known |
Delayed differentiation |
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Form of standardization in which component parts are subdivided into modules that are easily replaced or interchanged |
Modular design |
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The ability of the product, part, or system to perform its intended function under a prescribed set of conditions |
Reliability |
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Situation in which a product, part, or system does not perform as intended |
Failure |
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The set of conditions under which an item's reliability is specified |
Normal operating conditions |
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Design that results in products or services that can function over a broad range of conditions |
Robust design |
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It is often easier to design a product that is sensitive to environmental factors, either in manufacturing or in use, than to control the environmental factors |
Genichi Taguchi's approach |
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Company that designs and builds product based on its own specifications, then sell it to another company for branding and distribution |
Original Equipment Manufacturer (OEM) |
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Company designs and manufactures a product according to the purchaser's specifications and brand |
Original Design Manufacturer |
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Company which sells an entire product or component that is manufactured by a second company under its own brand label |
Original Brand Manufacturer |
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Some companies purchasde a competitor's product and carefully dismantle and inspect it, searching for ways to improve their own product |
Reverse engineering |
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Refers to organized efforts that are directed toward increasing scientific knowledge and product or process innovation |
Research and development |
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Bringing engineering design and manufacturing personnel together early in the design phase to simultaneously develop the product and the processes for creating the product |
Concurrent engineering |
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It uses computer graphics for product design |
Computer-Aided Design |
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Helps in choosing design that match the capabilities |
Production requirements |
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designing of products that arecompatible with an organization's capabilities |
Design for Manufacturing (DFM) |
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design that focuses on reducing the number of parts in a product and on assembly methods and sequence |
Design for Assembly (DFA) |
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ease of fabrication and/or assembly |
Manufacturability |
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Recovering materials for future use |
Recycling |
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Product design that takes into account the ability to disassemble a used product to recover the recyclable parts |
Design for Recycling (DFR) |
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Refurbishing used products by replacing worn-out of defective components and reselling the products |
Remanufacturing |
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Design so that used products can be easily taken apart |
Design for Disassembly (DFD) |
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Refers to an examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product |
Value Analysis |
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Refers to situation in which one component ia common to more than one item |
Component commonality |
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An approach that integrates the “voice of the customer” into both product and service development |
Quality Function Deployment (QFD) |
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A theory for product development and customer satisfaction |
The Kano Model |
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Something that is done to for a customer |
Service |
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It is provided by a service delivery system, which includes the facilities, processes and skills needed to provide the service |
Service |
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Combination of goods and services provided to a customer |
Product bundle |
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Essentially a “product design approach” to service design |
Cost and efficiency perspective |
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Customer participation makes both quality and demand variability more difficult to manage, designers tend to limit the customer participation in the process |
Cost and efficiency perspective |
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This requires the understanding of the customer experience and focusing on how to maintain control over service delivery to achieve customer satisfaction |
Customer perspective |
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It also involves determining consumer wants and needs in order to understand relationship between service delivery and perceived quality |
Customer perspective |
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a method used in service design to describe and analyze a propose service |
Service blueprinting |
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Useful tool for conceptualizing a service delivery system |
Service blueprinting |
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Method for describing and analyzing a service process |
Service blueprinting |
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Like an architectural drawing but instead of showing building dimensions it shows the basic customer and service actions involved in service operations |
Service blueprinting |
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able to enter markets ahead of their competitors allowing them to set higher selling prices than otherwise due to absence of competition |
First to market approach |
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Service package |
1. The physical resources needed 2. The accompanying goods provided with the service 3. Explicit services 4. Implicit services |
