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21 Cards in this Set
- Front
- Back
Focusing
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Nurse guides client ito giving more detail on a certain issue... "Describe how you felt when..." "Tell me more about this anxious feeling."
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Validation/Clarification
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Verifying that listener has heard sender accurately. "What I hear you saying is that....Is that correct?"
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Sequencing
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PLaces events in order for listener's/client's understanding. "Did your depressed feelings begin before or after your divorce?"
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General Leads
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Short words/phrases or non-verbals that encourage client to continue talking. "Go on." "Mmm..." "Yes," affirming nods, gestures
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Silence
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A pause in which listener remains attentive, but not intrusive into client's thoughts. Allows nurse to observe client as he gathers thoughts
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Summarizing
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Used at end of an inteaction to review important issues. "So we've talked about 3 ways that may help you manage your anxiety."
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Verbalizing implied thoughts/feelings
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Nurse voices thoughts/feelings that client hinted at, but may not be aware of. "It sounds like you really felt humiliated..."
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Acknowledging feelings
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Lets client know his feelings are understood and accepted. "It's no wonder that you felt so overwhelmed."
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Giving information
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Providing information that may be helpful o a client, or which he has requested. "Here are some techniques that have helped other smokers."
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Seeking information
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Nurse requests data from client about feelings events, etc. "When is it that you feel the most angry?"
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Voicing Doubt
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Nurse verbalizes concern abot truth or accuracy of something client says. "Do you think that losing 20 lbs would solve all your problems?"
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Touch
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Conveys empathy when used appropriately
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Humor
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Use carefully after rapport and trust is established
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Immediacy
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Nurse confronts incongruency between client's behavior and comments "You say your happy, but your frowning... can ou tell me more?"
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Reframing
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Helps client see things from a different (often more positive) perspective. "What are some good things that could come out of your illness?"
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Feedback
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Giving information to the client abot his actions, attitudes, or ideas. "I think you understand all but one aspect of your diabetes: the need to exercise."
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Boundaries
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Separating self from client by pointing out behaviors that are/aren't appropriate. "It's inappropriate for me to date you but thanks for asking."
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Offering self
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Making self available to listen t the client. "I've got time to listen to you right now, if you like." "Let's sit down an talk his over."
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Emotional catharsis
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Client begis verbalizing feelings, thoughts, or behaviors that are troubling him, often as a result of nurse's encouragement.
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Self-disclosure
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Honest, personal statements that nurse makes to client when nurse has experiencd feelings, or situations similar to those of client. Must be pertinent.
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Offering alternaives
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Helping the client consider and explore other options. "Have you thought of?" "Maybe it would be useful to consider..."
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