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15 Cards in this Set
- Front
- Back
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processes used to identify, encourage, measure, evaluate, imporve, and reward employee performance
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performance management system
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what an employee does or does not do
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performance
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important elements in a given job
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job criteria
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expected levels of performance
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performance standards
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the process of evaluating how well employees perform their jobs when compared to a set of standards, and then communicating that information to employees
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performance appraisal
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the manager keeps a written record of both highly favorable and unfavorable actions in an employee's performance during the entire rating period
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critical incident
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"free-form" appraisal method
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essay
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focuses as much on who does the evaluation as the method used
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field review
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assesses an employee's behaviors instead of other characteristics
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behavioral rating approach
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error in which the rater gives greater weight to recent events when appraising an individual's performance
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recency effect
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information received first gets the most weight.
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primacy effect
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rating all employees in a narrow range in the middle of the rating scale
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central tendency error
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error that occurs when a rater's values or prejudices distory the rating
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rater bias
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rating a person high on all items because of performance in one area
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halo effect
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tendency to rate people relative to others rather than against performance standards
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contrast error
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