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9 Cards in this Set

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how can you manage record–level access?

types include; Organization–wide defaults, Role hierarchies, Sharing rules, Manual sharing.


The permissions on a record are always evaluated according to a combination of object–, field–, and record–level permissions. When object– versus record–level permissions conflict, the most restrictive settings win.

what are organization–wide defaults?

the defaults that specify the baseline level of access that users have to records that they don’t own.

Field type; Controlled by Parent

A user can perform an action (such as view, edit, or delete) on a record based on whether he or she can perform that same action on the record associated with it.

field type; Public Read/Write

All users can view, edit, and report on all records.

field type; Public Read Only

All users can view and report on records but not edit them. Only the owner, and users above that role in the hierarchy, can edit those records.

field type; Private

Only the record owner, and users above that role in the hierarchy, can view, edit, and report on those records.

Dependent picklists

.help users enter accurate and consistent data.


.is a custom or multi-select picklist for which the valid values depend on the value of another field, called the controlling field.

Controlling fields

can be any picklist (with at least one and fewer than 300 values) or checkbox field on the same record.

Assignment rules

define conditions that determine how leads or cases are processed.