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26 Cards in this Set

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Administrative principles approach
A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling.
Behavioral sciences approach
Draws from psychology, sociology, and other social sciences to develop theories about human behavior and interaction in an organizational setting
Bureaucratic organizations approach
Takes a rational, scientific approach to management and seeks to turn organizations into efficient operating machines
Classical perspective
Tells managers that what works in one organizational situation might not work in others
Contingency view
Systems that use information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value.
Customer relationship management (CRM)
Affects the availability, production, and distribution of a society’s resources
Economic force
A series of research efforts that was important in shaping ideas concerning how managers should treat workers.
Hawthorne studies
Stresses the satisfaction of employees’ basic needs as the key to increased productivity
Human relations movement
Suggests that jobs should be designed to meet people’s higher-level needs by allowing employees to use their full potential.
Human resources perspective
Emphasizes understanding human behavior, needs, and attitudes in the workplace
Humanistic perspective
The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information
Intranet
The process of systematically gather knowledge, making it widely available throughout the organization, and fostering a culture of learning.
Knowledge management
Uses mathematics, statistical techniques, and computer technology to facilitate management ­decision making, particularly for complex problems. Also called the quantitative perspective
Management science
The field of management that uses various tools and techniques to ensure that goods and services are produced efficiently and delivered successfully to customers or clients
Operations management
Relates to the influence of political and legal institutions on people and organizations.
Political force
Refers to financial managers and others who make decisions based primarily on complex quantitative analysis.
Quants
A subfield of the classical perspective that emphasizes scientifically determined changes in management practices as the solution to improving labor productivity
Scientific management
Aspects of a society that guide and influence relationships among people, such as their values, needs, and standards of behavior.
Social forces
Include online community pages, social media sites, microblogging platforms, and company online forums that enable managers to interact electronically with employees, customers, partners, and other stakeholders.
Social media programs
Parts of a system that depend on one another for their functioning
Subsystems
Managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.
Supply chain management
A concept that says that the whole is greater than the sum of its parts
Synergy
A set of interrelated parts that function as a whole to achieve a common purpose.
System
Looking not just at discrete parts of an organizational situation, but also at the continually changing interactions among the parts.
Systems thinking
Focuses on managing the total organization to deliver quality to customers.
Total quality management (TQM)
Emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.