Mis 447 Exam 2

Front 1

Sole proprietorship tax and liability

Back 1

Owner and business are the same for taxes and liability

Front 2

Which of the following is NOT a key to successful CRM implementation.

Back 2

Inform your customers that a new system will be put in place

Front 3

Examining who else occupies a firms intended market space

Back 3

Competitive enviornment

Front 4

It costs __ times more to get a new customer than to keep an existing one

Back 4

6

Front 5

Which is not a stage in the evolution of business applications?

Back 5

Restructuring

Front 6

Which of these is considered a hidden cost of ERP implementation?

Back 6

Customization

Front 7

What is a data warehouse?

Back 7

Database that collects a firm's transactional and customer data in a single location

Front 8

An example of enterprise application is

Back 8

ERP

Front 9

Selling chain management does which of the following

Back 9

All of the above

Front 10

On average, how much does ERP implementation cost?

Back 10

Over 10mil

Front 11

Qualitative data includes number of products sold and amount spent

Back 11

False

Front 12

LLC's

Back 12

Have the tax status of a sole proprietorship and have the limited liability of a corporation

Front 13

What is maverick buying?

Back 13

The purchase of rouge items of quantities

Front 14

Revising the value chain allows for a customer centered approach

Back 14

True

Front 15

Clickstream factors include all except

Back 15

Customer information

Front 16

Drop shipping is

Back 16

An SCM technique where the retailer keeps no inventory transfers order and shipment details to the manufacturer or a wholesaler who ships the goods directly to the customer

Front 17

Which is NOT a component of supply chain management?

Back 17

Advertise

Front 18

SQL means

Back 18

Structured Query Language

Front 19

What are the best ways of transferring tacit knowledge according to the CIO Article?

Back 19

Shadowing and Joint-Problem Solving and Interviews

Front 20

Nestle signed a $200mil contract with Oracle

Back 20

False

Front 21

In collaborative B2B commerce, information shared includes all BUT

Back 21

Customer Information

Front 22

What was a major driver behind Nestle's ERP implementation?

Back 22

Y2K

Front 23

An increase in customer retention of 5% will increase profitability by

Back 23

25%-95%

Front 24

From the CIO Article, what can companies expect from KM?

Back 24

Better innovation cycles because of encouraging the free flow of ideas

Front 25

What is not a goal of SeCM?

Back 25

Reducing sales force efficiency

Front 26

The definition of knowledge management is

Back 26

The business of information sorting, extraction, packaging and dissemination

Front 27

Which is NOT a reason for implementing ERP?

Back 27

To increase sales

Front 28

Which one is NOT a step in the structured approach to the buying process

Back 28

Requisition

Front 29

Roadblocks to supply chain management include all except

Back 29

Customer Apathy

Front 30

Application Cluster

Back 30

Complex, cross functional applications consisting of two or more enterprise applications

Front 31

Enterprise Application

Back 31

A cohesive set of business applications that facilitate a set of functional business areas

Front 32

Process Transparency

Back 32

The ability to give customer order status information at anytime during the process

Front 33

Black Box Effect

Back 33

A customer enters an order, but can't access any status information related to that order

Front 34

360 Degree Customer View

Back 34

Collecting quantitative data such as products purchased or billing address, and qualitative data such as customer's disposition, mood and extenuating circumstances

Front 35

Clickstream Behavior

Back 35

The transaction log for a consumer from search engine to purchase

Front 36

EDI

Back 36

The transfer of data between different companies using networks

Front 37

Collaborative B2B eCommerce

Back 37

The use of digital technologies to permit organizations to collaboratively design, develop, build and manage products through their life cycle

Front 38

JIT inventory

Back 38

Demand driven inventory system in which materials, parts, sub-assemblies, and support items are delivered just when needed and neither sooner nor later. Its objective is to eliminate product inventories from the supply chain

Front 39

Franchising Implementation Strategy

Back 39

Sort of a pilot strategy for ERP implementation

Front 40

Big Bang implementation Strategy

Back 40

Implementation happens in a single instance, all users move to the new system on a given date

Front 41

RFID

Back 41

Tags that contain electronic information. Unlike barcodes, they do not require line of sight and are used by companies to tell what a product is, its location, inventory, etc.

Front 42

Procurement

Back 42

The actual buying of materials and activities directly associated with the purchasing process

Front 43

Data warehouse

Back 43

A database that collects a firm's transactional and customer data in a single location for offline analysis by marketers and site managers

Front 44

OLAP

Back 44

A category of software tools that provides analysis of complex data