Chapter 10

Front 1

Human Resource Management

Back 1

Set of organizational activities directed at attracting, developing, and maintaining an effective workforce.

Front 2

Job Analysis

Back 2

Systematic Analysis of jobs within an organization

Front 3

Job Description

Back 3

description of the duties and responsibilities of a job, its working conditions and the tools, materials, equipment and information used to perform it.

Front 4

Job Specifications

Back 4

Description of the skills, abilities and other credentials and qualifications used by a job

Front 5

Replacement Chart

Back 5

List of each management, who occupies it, how long that person will likely stay in the job and who is qualified as a replacement

Front 6

Employee Information System (Skills Inventory)

Back 6

computerized system containing information on each employee's education, skills, work experiences, and career aspirations

Front 7

Recruiting

Back 7

Process of attracting qualified personas to apply for jobs an organization is seeking to fill.

Front 8

Internal Recruiting

Back 8

considering present employees as candidates for openeing

Front 9

External recruiting

Back 9

Attracting persons outside the organization to apply for jobs

Front 10

on-the-job-training

Back 10

training, sometimes informal, conducted while an employee is at

Front 11

off-the-job-training

Back 11

Training conducted in a controlled environment away from the work site

Front 12

Vestibule Training

Back 12

off-the-job- training conducted in a simulated enviorment

Front 13

Performance appraisal

Back 13

Evaluation of an employee's job performance in order to determine the degree to which the employee is performing effectivly

Front 14

compensation system

Back 14

total package of rewards that organizations provide individuals in return for their labor

Front 15

wages

Back 15

compensation in the form of money for time worked

Front 16

salary

Back 16

compensation in the form of money paid for discharging the responsibilities of a job

Front 17

incentive programs

Back 17

special compensation program designed to motivate high performance

Front 18

bonus

Back 18

individual performance incentive in the form of a special payment made over and above the employees salary

Front 19

merit salary system

Back 19

individual incentive linking compensation to performance in non sales jobs

Front 20

Pay for performance (variable pay)

Back 20

individual incentive that rewards a manager for especially productive output

Front 21

profit-sharing plan

Back 21

incentive plan for distributing bonuses to employees when company profits rise above a certain level

Front 22

gainsharing plan

Back 22

incentive plan that rewards groups for productivity improvements

Front 23

pay-for-knowledge plan

Back 23

incentive plan to encourage employees to learn new skills or become proficient at different jobs

Front 24

benefits

Back 24

compensation other than wages and salaries

Front 25

workers comp insurance

Back 25

legally required insurance for compensating workers injured on the job

Front 26

cafeteria benefits plan

Back 26

benefit plan that sets limits on benefits per employee, each whom may choose from a variety of alternative benefits

Front 27

equal employment opp.

Back 27

legally-mandated nondiscrimination in employment on the basis of race, sex, creed, sexual orientation, national origin

Front 28

protected class

Back 28

set of individuals who by nature of one or more common characteristics is protected under the law from discrimination on the basis of that chacteristic

Front 29

equal employment opportunity commission (eeoc)

Back 29

federal agency enforcing several discrimination related laws

Front 30

affirmative action plan

Back 30

written statement of how the organization intends to actively recruit, hire and develop members of relevant protected classes

Front 31

OSHA

Back 31

federal law setting and enforcing guidelines for protecting workers from unsafe conditions and potential health hazards in the workplace

Front 32

sexual harrassment

Back 32

making unwelcome sexual advances in the work place

Front 33

Quid Pro Quo harrassment

Back 33

form of sexual harassment in which sexual favors are requested in return for job-related benefits

Front 34

Hostile work enviorment

Back 34

form of sexual harassment deriving from off color jokes, lewd comments and so forth

Front 35

employment at will

Back 35

principal increasingly modified by legislation and judicial descion, that organizations should be able to retain or dismiss employees at their discretion

Front 36

workforce diversity

Back 36

the range of workers attitudes, values, beliefs and behaviors that differ by gender, race, age, ethnicity, physical disability and other relevant characteristics

Front 37

knowledge worker

Back 37

employees who are of value because of the knowledge they possess

Front 38

contingent worker

Back 38

employee hired on something other than a full-time basis to supplement an organizations permanent workforce

Front 39

labor unions

Back 39

group of individuals working together to achieve shared job-related goals such as higher pay, shorter working hours, more job security, greater benefits, or better working conditions

Front 40

Labor relations

Back 40

process of dealing with employees who are represented by a union

Front 41

collective bargaining

Back 41

process by which labor and management negotiate conditions of employment for union represented workers

Front 42

cost of living adjustment (COLA)

Back 42

labor contract clause tying future raises to change in consumer purchasing power

Front 43

wage reopener clause

Back 43

clause allowing wage rates to be renegotiated during the life of a labor contract