Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

26 Cards in this Set

  • Front
  • Back
management process of determining how best to arrange an organization's resources and activities into a coherent structure
long-term goals
goals set for an extended time, typically five years or more into the future
mission statement
organization's statement of how it will achieve its purpose in the environment in which it conducts its business
corporate culture
the shared experiences, stories, beliefs, and norms that characterize an organization
time management skills
skills associated with the productive use of time
mangement process of monitoring an organization's performance to ensure that it is meeting its goals
management process of guiding and motivating emlpoyees to meet and organization's objectives
process of planning, organizing, directing, and controlling an organization's resources to achieve its goals
first-line managers
managers responsible for supervising the work of employees
middle managers
mangers responsible for implementing the strategies, policies, and decisions made by top managers
environmental anaylysis
process of scanning the busiiness environment for threats and opportunities
tactical plans
generally short-range plans concerned wth implementing specific aspects of a company's strategic plans
top managers
managers resonsible to teh baord of directors and stockholders for a firm's overall performance and effectiveness
objective that a business hopes and plans to achieve
crisis management
an organization's methods for dealing with emergencies
short-term goals
goals set for the very near furture, typically less than one year
management process of determining what an organization needs to do and how best to get it done
technical skills
skills needed to perform specialized tasks
decision-making skills
skills in defining problems and selecting the best courses of action
human relations skills
skills in understanding and getting along with people
intermediate goals
goals set for a period of one to five years in the future
strategic plans
plans reflecting decisions about resource allocations, compay priorities, and steps needed to meet strategic goals
strategy formulation
creation of a braod porgram for defining and meeting an organization's goals
strategic goals
long-term goals derived from a firm's mission statement
contingency planning
identifying aspects of a business or its environment taht might entail changes in strategy
conceptual skills
abilities to think in eh abstrat, diagnose, and analyze different situations, and see beyond the present situation