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10 Cards in this Set
- Front
- Back
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measuring actual performance |
the first step in the control process process |
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if a manager investigates how and why performance has deviated beyond an acceptable range of variation, and the corrects to source of the deviation, she is using this |
basic corrective action |
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a measure of how appropriate organizational goals are and how well the organization is achieveing those goals |
effectiveness |
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this approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspecive |
the balanced scorecard |
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kelly interacts directly with the employees in the work area to identify problem areas. she works with various departments to obtain a holistic idea of the business. this type of direct supervision is an example of |
concurrent control |
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this kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and individuals with disabilities. |
customer departmentalization |
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the greater the envirometal uncertainty, the more an organization need to become____ |
organic |
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the four contigency variable on which an organization's structure depends |
strategy, size, technology, and environmental uncertainty |
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catherine is the head go her unit and new haven hospital. the fact that her signature is required on all documents and her word is the last word on all decisions related to her until suggests that the hospital has the type of structure |
centralized |
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In an attempt to reorganize, GM divided its assembling-line activity into separate job tasks. individual employees were trained to become specialists in specific tasks rather than the entire activity. the company has adopted this |
work speciaization |
