Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
44 Cards in this Set
- Front
- Back
|
communication
|
transmitted and understood between 2 people
|
|
|
what drive is highly influences by effective communication
|
Drive to bond
|
|
|
what is the first step in the communication model
|
form a message
|
|
|
what are the first 3 steps in the communication model?
|
form message, encode message, and transmit message
|
|
|
What happens directly after the receiver receives the encoded message?
|
receiver decodes the received message
|
|
|
according to the communication process model
|
information flows through channels between the sender and receiver
|
|
|
noise
|
distorts and obscures senders intended message
|
|
|
the encoding and decoding process is generally more effective when both parties
|
are skilled in using the selected communication channel
|
|
|
preferred for work, increases comm with people up hierarchy, and is an increasing source of information overload
|
email
|
|
|
advantage of email
|
significantly alters the flow of information within groups
|
|
|
best for transmitting emotions
|
face to face
|
|
|
what is "flaming"
|
an emotionally charged email communicating senders anger
|
|
|
what would necessitate the use of non-verbal communication instead of verbal communication
|
increased noise
|
|
|
emotional contagion occurs when:
|
we share the emotions of others
|
|
|
which of the following is a key element in emotional contagion?
|
passive listening
|
|
|
what effect does emotional contagion have on the communication process?
|
it provides feedback to the sender that the receiver understands and empathizes with the message
|
|
|
"catching" or sharing another persons emotions by mimicking that persons facial expressions and nonverbal behavior is caused by what drive?
|
the drive to bond
|
|
|
what is a factor in social acceptance?
|
the symbolic meaning of the chosen channel
|
|
|
the capacity of a communication medium to transmit information is referred to as:
|
media richness
|
|
|
face to face meetings
|
best when no one in the group has worked together and the product development has not been attempted before
|
|
|
which of the following communication channels has the highest media richness?
|
video conferencing
|
|
|
newletter
|
lowest media richness
|
|
|
lean media
|
used in routine situations and when expectations are common
|
|
|
employees can expand the data carrrying capacity of lean media if:
|
THEY ARE HIGHLY PROFICIENT WITH THAT COMM CHANNEL
|
|
|
persuading the receiver is most effective when what comm channel is used:
|
face to face
|
|
|
advantage of written comm
|
better with presenting technical details
|
|
|
language produces noise even when people speak the same language due to:
|
cultural differences among people
|
|
|
when a sender and reciever belong to the same group and want to transmit information mroe efficiently, they should use:
|
jargon the both understand
|
|
|
in the communication process, filtering occurs when:
|
people communicate mainly positive information about themselves by screening out negative
|
|
|
delay in hearing about manufacturing defects
|
filtering
|
|
|
buffering, summarizing, and omitting are ways to:
|
reduce information overload
|
|
|
screen information incoming through junk email folders
|
reduce information load
|
|
|
when the japs are quiet, people think that their silence is:
|
a lack of communication
|
|
|
how do men and women generally differ in their communication styles in org settings
|
women are usually more sensitive than men to the listeners nonverbal cues
|
|
|
3 main components of active listening
|
sensing, evaluating, and responding
|
|
|
active listeners improve their sensing abilities by:
|
postponing evaluation of the message
|
|
|
active listeners improve their EVALUATING activities by:
|
organizing the information provided in the speech
|
|
|
showing interet and clarifying the message:
|
responding
|
|
|
commmunication across the org heirarchy through:
|
an open workspace design
|
|
|
effective workplace design mainly balances the trade off between:
|
employee privacy and social interaction
|
|
|
organizational grapevine
|
the typical pattern of a grapevine is a cluster chain, whereby a few people actively transmit rumors to many others
|
|
|
org grapevine is useful because:
|
it bonds employees together and fulfills their need for interaction
|
|
|
corporate leaders should do what with the org grapevine:
|
use the grapevine as a signal of employee anxiety and view it as a valid competitor for formal comm
|
|
|
pen15
|
penis
|
