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39 Cards in this Set

  • Front
  • Back


sharing of experience


something used for or regarded as representing something else


all the stimuli, both past and present, that give us our information about the world

Unintentional Verbal Messages

are the things we say without meaning to

Intentional Verbal Messages

conscious attempts we make to communicate with others through speech

Container Fallacy

it is a fallacy to believe that meanings are carried or contained by words

Technical Interference

the factors that cause the receiver to perceive distortion in the intended information or stimuli

Semantic Interference

When the receiever does not attribute the same meaning to the signal that the sender does


return to you of behavior you have generated

Emotional Inteligence

includes self-awareness, which allows individuals to understand their own behavior and communications and the effect that these behaviors and communications have on others

Organizational Communication

the flow of messages within a network of interdependent relationships

Phatic Communication

maintaining contact

Selective Attention

the ability to process certain of the stimuli available to us while filtering out others

Perceptual Filters

physiological limitations that are built into human beings and cannot be reserved

Psychological Sets

our expectations or predipositions (tendencies) to respond


relatively stable impressions of yourself

Looking-Glass Self

a sense of self that develops out of our relations and interactions with others; evaluating ourselves on the basis of how we think other perceive and evaluate us

Frog Pond Effect

being a "big frog" in a small pond or a success in a relatively unsuccessful group preferred over situations in which the performance of an individual's group may outshine the individual's own success

Self-Fulfilling Prophecies

expectation about another's behavior influences unwittingly leads to the predicted behavior (Pygmalion effect - other believe you are something then you will become that)

Private Theory of Personality

how we select and organize information about other people on the basis of what behaviors we think go together

Primacy Effect

first information we receive about a person is the most decisive in forming our impression

Interpersonal Sensitivity

success in decoding nonverbal communication or the accurate recall of another person's nonverbal behavior

Sapir-Whorf Hypothesis

the world is perceived differently by members of different communities and that this perception is transmitted and sustained by language


how human beings communicate through their use of time


time that is thought as linear and segmented (time gets saved, spent, wasted)


many things going on at once


study of body movements in communication


Study of the role of eye behavior such as eye contact, eye movements, and pupil dilation in communication


study how we use touch to communicate


study of how we select and make use of physical objects


something beyond or in addition to language itself (aspects of spoken communication not involving words)


noises without linguistic structure (crying, laughing, grunting)

Egocentric Bias

our memories distort things so what we tend to remember with past experience in a self-enhancing light (we remember things the way we like to think things were)

Golden Mean

morality is to be found in moderation (Aristotle)

moral virtues as choices or modes of choice

Categorical Imperative

command or obligation to act that is absolute one with no exceptations or conditions (Kant)

Makes certain behaviors unacceptable under any circumstances


a doctrine that places primary value on the outcomes or consequences of our actions rather than our more intentions (Bentham & Stuart)

Greatest Happiness Principle

justify your actions if they produce the greatest amount of happiness or most good

Justice and Veil of Ignorance

a principle of justice or fairness that insures protection of those whose position is weakest (what is moral is what is for all) (John Rawls)


Geographic Closeness