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17 Cards in this Set

  • Front
  • Back

What is human behavior?

The result of attempts to satisfy certain needs.

Maslow’s triangle.

In ascending order.

Physical needs: food, rest, shelter.

Safety: must feel safe and protected.

Social: feel like they belong and are accepted.

Egoistic: self esteem and reputation. Needs to feel independent, self confident, and respected.

Self fulfillment: need to realize their own potential. De

Defense mechanisms.

Denial, repression, displacement, rationalization, fantasy, compensation, projection, reaction formation.


Refusal to accept reality due to threat


A person hides uncomfortable thoughts in the unconscious mind.


Shifts emotion from the original object to a less threatening substitute.


Cannot accept real reasons for behavior so they justify them.


Escaping from reality by taking mental or physical flight.


Psychologically balancing a weak area with a strong area.


Relegating blame for ones own mistakes on others.

Reaction formation.

Belief that the opposite is true to anxiety.

what are Anxiety and stress?

Anxiety is a feeling of worry, nervousness, or unease.

Stress is physical or emotional tension as a result of a threatening environment.

Normal reactions to stress?

Rapid and exact response within the limits of experience and training.

Abnormal reactions to stress.

Extreme over cooperation, painstaking self-control, inappropriate laughter or singing.

Basic elements of effective communication.

Source: the speaker/instructor.

Symbol: words being spoken.

Receiver: student or listener.

Barriers or effective communication.


Confusion between the symbol and the symbolized object.

Overuse of abstractions.


Lack of common experience.

Developing communication skills.


Listening effectively/intently.

Instructional communication: Past experience applied to the situation.

Questioning: to grasp students understanding of the topic.

Instructional enhancement: Good instructor is always learning.

Role playing: Provide a general description of a situation and let the student react.