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13 Cards in this Set
- Front
- Back
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performance management |
the process through which managers ensure that employees' activities and outputs contribute to the organization's goals |
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simple ranking |
method of performance management that requires managers to rank employees in their group from the highest performer to the poorest performer |
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forced-distribution method |
method of performance measurement that assigns a certain percentage of employees to each category in a set of categories |
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paired-comparison method |
method of performance measurement that compares each employee with each other employee to establish rankings |
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graphic rating scale |
method of performance measurement that lists traits and provides a rating scale for each trait; the employer uses the scale to indicate the extent to which an employee displays each trait |
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mixed-standard scales |
method of performance measurement that uses several statements describing each trait to produce a final score for that trait |
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critical-incident method |
method of performance measurement based on managers' records of specific examples of the employee acting in ways that are either effective or ineffective |
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behaviorally anchored rating scale (BARS) |
method of performance that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance
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Behavioral Observation Scale (BOS) |
a variation of a BARS which uses all behaviors necessary for effective performance to rate performance at a task |
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Organizational Behavior Modification (OBM) |
a plan for managing the behavior of employees through a formal system of feedback and reinforcement |
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Management by Objectives (MBO) |
a system in which people at each level of the organization set goals in a process that flows from top to bottom, so employees at all levels are contributing to the organization's overall goals; these goals become standards for evaluating each employee's performance |
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360-Degree performance appraisal |
performance measurement that combines information from the employee's managers, peers, subordinates, self, and customers |
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Calibration Meeting |
meeting at which managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of eliminating the influence of rating errors |
