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63 Cards in this Set
- Front
- Back
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Define HR management |
Integrated processes, practices, programs and systems that effectively deploy and develop staff |
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What are the 6 contemporary issues facing hr? |
Global economy Changes in firms and business sectors Technology Quality management Human capital Demographics |
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True or false 70-80% of Canadian economy is affected by international competition |
True |
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What factors need to be considered when operating globally |
Legal requirements Cultural norms Political context |
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True or false increasing business efficiency doesn't mean reducing labor cost |
False it can |
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What are three methods of reducing labor costs? |
Downsizing Outsourcing Contracted resources |
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What technology is found in all HRM processes? |
Cloud computing Telecommuting Artificial intelligence |
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How does HRM ensure organizational success? |
Having the right people in the right place at the right time |
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Why is studying HRM important? |
It will help you understand your work rights and responsibilities and how your contributions make an organization successful |
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What are HRM responsibilities for mangers vs hr professionals? |
Managers are responsible for implementing HRM systems and practices Hr professional ensure managers have the right tools and resources to implement systems |
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What are 3 methods to improve quality? |
Six Sigma Lean Benchmarking |
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List and define the two way hr professionals manage human capital |
Enhancing human capital - skills and core competencies an employee brings Talent management - leveraging core competencies to achieve stronger organizational performance |
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What are the 5 factors that impact demographic |
Diversity Generations in the workplace Labour/ skill shortage Gender distribution Rising education levels |
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What is the most important thing an hr professional dose? |
Integrate all hr practices to align with a companys goals and values |
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What act is the foundation of Canadian employment law? |
The constitution act |
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What are the two types of jurisdiction and what falls under them? |
Federal - banking, insurance, airlines, railway, telecommunications Provincial- all other workers |
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What percent of Canadian workers are federal and what percent are provincial? |
10% federal 90% provincial |
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What legislation applies to federal workers? |
Canada labor code Labour code part 2 for health and safety Canadian human rights act |
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What legislation covers non federal BC workers? |
BC human rights code BC employment standards act BC labour relations code (unionized) BC workers compensation act |
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Describe the Canadian labour code |
Applies to all businesses under federal jurisdiction Outlines employment standards, labour relations and health and safety |
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Describe the Canadian human rights act |
Applies to all businesses under federal jurisdiction
Deals with cases of discrimination and harassment |
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What does the federal privacy legislation cover? |
Protection of federal workers personal information |
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What legislation applies to non federal workers in BC? |
BC employment standards act Labour relations code Workers compensation act BC human rights code |
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What is covered in the BC employment standards act? |
The minimum standards an employer must meet for terms of employment such as pay, hours worked, overtime, holidays and vacation |
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What is covered in the BC labour relations code? |
How unions become certified, rules of engagement between employers and unions, what terms and conditions must be included in a collective agreement and what they can choose to leave out. |
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What is covered by the workers compensation act? |
Occupational health and safety WorkSafe BC who compensates employees who get injured on the job |
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What's covered in the BC human rights code? |
The 11 grounds you can't be discriminated against |
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Where do you find the 12 protected grounds? |
The BC human rights code |
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What is included in harassment? |
Physical and physiological bullying |
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What is the purpose of a Bona fide occupational requirement? |
It allows employers to discriminate under certain employment conditions |
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What are the key considerations for Bona fide occupational requirement? |
Is the discrimination work related? Is it required for the job? Is it impossible to accommodate without imposing undue hardship? |
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What is the duty to accommodate? |
The requirement of an employer to adjust employment practices to avoid discrimination. |
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To what point are employers required to accommodate? |
To the point of undue hardship |
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Bona fide occupational requirement and the duty to accommodate fall under what legislation? |
BC human rights code |
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What are examples of reasonable accommodations? |
Adjusting work schedules Redesigning job duties Providing technical, human or financial support services Upgrade physical facilities |
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What is considered undue hardship? |
Cost Impact on morale Breach of collective agreement Size of organization Safety concerns |
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What are the 5 steps in the duty to accommodate? |
1. Recognize the need for accommodation 2. Gather information and assess needs 3. Make an informed decision 4. Implement the decision 5. Follow up and keep records |
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True or false unionized employees fall under the employment standards act. |
False unions are governed by the labour relations code |
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What are the guarantees of the labour relations code? |
The right of every employee to join a trade union
to participate in union activities
It sets out the rules and regulations of a unionized work place
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True or false the workers compensation act sets out responsibilities for workers, supervisors and employers |
True |
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Name and describe the test used to determine harrassment |
The reasonable person test A reasonable person would know the behaviour was unwelcome and would demean humiliate or embarrass a person |
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What is systematic racism? |
When a system is supported by policies that treats groups of people better or worse than others because of their race |
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What federal program is designed to identify and correct discrimination against 4 designated groups? |
Employment equity |
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What 4 group does employment equity help? |
Women Aboriginal peoples Persons with disabilities Visible minorities |
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What are the goals in pay equity? |
Equal pay for equal work Equal pay for work that is similar/ substantially similar Equal pay for work or equal value (nurse and eletriton) |
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Define ethics |
A system of moral values. They are the things that matters to us that motivate our behavior |
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What is a standard of conduct? |
A guide made by organizations to help make ethical decisions and avoid conflict of interest |
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What federal legislation deals with the collection and use of employees personal information |
Personal information protection and electronic documents act |
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What does PIPEDA require? |
Any federally regulated organization must get consent before collecting or disclosing customers or employees personal information |
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What is six sigma? |
A process used to translate customers needs into tasks |
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What organizational system improves and maximizes customer value while minimizing waste |
Lean |
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Define core competencies |
A combination of knowledge, skills and characteristics needed to perform in a role |
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Are employers required to meet an employee's requested accommodation? |
No the accommodation must be fair and ensure the employee is given equal opportunity not better. |
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Define diversity |
Voluntarily having more representation in the workplace |
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Define inclusion |
Putting diversity into action to create a very successful workplace |
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What legislation dose the labour relations code need to match? |
BC employment standards act |
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What is demographics diversity? |
It's identity diversity. The characteristics that classify us at birth |
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What is experiential identity ? |
The life events that shape our view of the world |
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What is cognitive diversity? |
How we view and process the world |
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What is the difference between equity and equality? |
Equality means each person is given the same resources/ opportunity Equity recognizes that each person has different circumstances and allocates resources/ opportunities to reach an equal outcome |
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What is socioeconomic status? |
The income, education and occupation someone has compared to others. States status in society |
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What is cultural competence? |
The ability to understand, communicate and effectively communicate with people across different cultures |
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What is reverse discrimination? |
Giving preference to members of certain groups that makes others feel subject to discrimination |
